Dealing with Difficult People and Situations
Who is this course aimed at?
This course is aimed at those who face difficult people and situations in their day to day working lives; most of us face these things on a daily basis.
Course aims
On completion, delegates should be able to:
- Have a number of tools and new/enhanced skills at their disposal focused around understanding behaviour
- Will be able to analyse what is happening
- Know options for resolution including creative solutions, listening and communication tools
Course content
- Understanding why people are difficult and getting inside their heads
- Reviewing the various options including assertiveness, confrontation and conflict resolution
- Preparing for conflict in advance and enhancing cooperation
- Dealing with poor performance
- Handling the difficult boss and the difficult subordinate
- How to complain/deal with a grievance productively
- Knowing when to push and when to back off or let go
CLOSING DATE FOR BOOKINGS IS ONE WEEK PRIOR TO THE COURSE DATE
For more information please email training@cipp.org.uk or call us on 0121 712 1000.
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