Meet the Advisory team
The extra member of your payroll team.
Guiding payroll professionals to help resolve UK payroll queries
One of the most popular membership benefits, the advisory service is the extra member of your payroll team, providing essential advice, support and guidance through their technical helpline. Our Advisory Service officers, Lorna Nicholls, Sue Richardson, Angela Adams and Karen Wharam provide members with up to date information on a whole range of payroll, pensions and reward questions.
All calls made to the Advisory Service are treated in absolute confidence. Your membership number will be required in order for the team to answer your query. You can contact the team during the office hours of Monday – Thursday 9 am – 5 pm and Friday 9 am – 4.30 pm via 0121 712 1099 or email.
Angela joined the Institute’s Advisory Service in November 2013 and came to the team with a background of 24 years experience of working in Payroll. She began her payroll career with Solihull Metropolitan Borough Council, paying weekly employees.
Advisory team leader Lorna Nicholls started her payroll career at a local hospital directly after leaving school as a wages clerk. She enjoyed it so much that 36 years later, she’s still working in payroll and brings her wealth of knowledge to the Institute.
Sue is a member of the CIPP’s Advisory Service, offering members speedy, accurate and authoritative advice on both payroll and pensions issues, whilst also providing assistance relating to wider tax topics.
Karen is the newest member of the CIPP’s Advisory Team and joined the Institute on 26th April 2021, after previously working in a local government position for over 32 years. Karen started as an apprentice at age 16 in the local borough council’s Treasury department.