Case studies

The CIPP welcomes case studies which are of relevance to our members and students and will assist them in their day to day duties or studies.

If you wish to submit a case study please use the form below, your submission will be reviewed by the Business Development team and if relevant will feature in this new section of the website.

If your case study is deemed inappropriate or advertorial in content it will not be published.

Network Rail achieve four month ROP from e-payslips

Network Rail who own and operate Britain’s rail infrastructure – employing 35,000 people across the UK – began implementing e-payslips with Prolog Print Media in 2010. Like many organisations, Network Rail monitors expenditure and always seeks best value from the items they procure and so sought to migrate employees to e-payslips in a drive to reduce the six figures annual spend on payslip postage.

By working with Prolog Print Media in a matter of months Network Rail were able to implement a secure web-based e-payslip Software-as-a-Service (SaaS) which any employee with an internet connection at work or home can view.

The Prolog Print Media e-payslip SaaS presents pay data for multiple payrolls from Network Rail’s three payroll systems in one payslip design. This has enabled Network Rail to consolidate designs and to also include details of how pay has been calculated – such as time and attendance figures – to aid clarity and reduce query handling.

From the outset Network Rail decided on a phased approach to e-payslips, providing employees both e-payslips and paper payslips with the option to turn-off paper. This has proved a successful strategy gaining immediate support from Trade Unions and was made possible by Prolog Print Media being able to handling both e-payslip presentation and the print and distribution of paper payslips.

Prolog Print Media Managing Director, Glyn King comments: “Often when we implement e-payslips organisations are cautious about how employees will respond to the change from paper to e-pay. The response from Network Rail employees has been really positive with over 20,000 activating their e-payslip accounts to date and we are delighted that Network Rail has already seen a reduction in their payslip postage spend by almost 50 per cent per month – contributing to an amazing return-on-investment from the project in just four months.”

To find out more about Prolog Print Media’s e-payslip SaaS visit or call 01246 543000.

Example Statement of User Requirements (SOUR)

Additional Notes:

This matrix is an initial SOUR based on essential functions of a current payroll system. If you are looking for an alternative system it is important to look at other functions that may automate and streamline processes. This matrix includes suggestions to improve functionality in order to make the calculation of pay as accurate as possible whilst saving on time and resources.

This matrix is an actual example showing analysis of a payroll system that needed improvement. This is taken at a moment in time and should be read as a work in progress. Such a document should be shared with all key internal stakeholders prior to sign off. This should be done in tandem with a Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis. This exercise should be undertaken as part of a project for sourcing of a computer system e.g. In House off the shelf Package v In House Bespoke.

NOTE: The list is to be taken as an example only and is by no means exhaustive. Apart from mandatory requirements needed to satisfy Her Majesty’s Government (HMG) each organisation is likely to yield unique requirements.


In order to assist in the decision making process each element of requirement is listed. The SOUR lists desirable and essential elements to include a score next to each.

  • Top score for each element is 5 = fully satisfied
  • Max score is 25
  • Essential (ESS) with a score of 5 is currently available
  • Desirable (DES) is scored between 0-5

Ø Score of “0” means not available but nice to have – comments detailed

Any element scoring the max of 25 are functionality elements that were already in place, meaning that you would look for these as essential elements expected from any new/updated system.

Example Statement of User Requirements (SOUR)


Interview with a Foundation Degree student

What is your career background?

I started my career at 16 working for a large tyre firm and stayed there for five years. I fancied a change from office work and went into the hospitality business. After a few years, I moved to London working for a large hotel chain. On my return, I wanted to have more of a career outlook so I signed up at my local college for an A-level, carried on to get a BTEC in computing and IT and started my career again for a local software company.

After 12 months, I wanted more than general administration and accounts work so when the opportunity became available to work for a payroll bureau company I jumped at the chance. I was there for seven years but felt the need to move on to a larger company offering more career choices and options. I moved to a global corporation and after a year with the company, the opportunity arose for me to study for a CIPP qualification. I jumped at the chance, as it was something I had wanted to do for a while. Here I am in my 3rd year looking to graduate in July and go to the Barbican in London in October with my colleagues who have completed the course alongside me.

What are your reasons for obtaining a payroll qualification?

I have wanted to do the CIPP qualification for a number of years and having been given the opportunity to do the course two years ago, I didn’t hesitate. It is a well-recognised qualification within the profession I have chosen. Gaining this qualification will widen my career choice and prospects.

What do you enjoy most about your studies?

I like the research aspect that goes into doing the assignments, building on my existing knowledge and expanding it.

What are the main challenges?

Finding the time to do each subject justice can be tricky but worthwhile. The other challenge is ensuring all assignments are completed – there are more to complete within the revised CIPP qualification than there were in the earlier IPPM qualification. This has advantages; you are learning so much more about all aspects of the business, which are not necessarily relevant to payroll.

What do you think are the benefits of getting a payroll qualification?

I think the main benefits for gaining this qualification is that it is one that payroll professionals recognise everywhere. It shows I am committed in following my career path and over time, it will allow more opportunities for promotions to become available

What advice would you give to someone who is considering doing a payroll qualification?

I think people who are considering doing a payroll qualification should ensure they have the dedication to complete the course. It is a lot of hard work, but very rewarding, each assignment you get back inspires you to continue your hard work for the next one.

In what ways have your studies brought about a change in your perception of your role and that of the payroll?

It has helped build my confidence and given me a broader knowledge in all aspects of payroll not just the day-to-day processing.

Click here for more information on the CIPP's payroll qualifications.


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