Basic PAYE Tools

22 June 2015

In 2014 Microsoft withdrew support for the XP operating system and as a result the Basic PAYE Tools (BPT) will no longer be able to support this system beyond the April 2016 release.

HMRC’s June 2015 Employer Bulletin provides a message to allow you to update your systems as necessary before the April 2017 release of BPT.

What happens if I continue to use Windows XP?

If you continue to use Windows XP when the support has ended, our operators on the Online Services Helpdesk may not always be able to offer full technical support if you encounter difficulties with the installation or operation of BPT.

Your computer will still work but it might also become more vulnerable to security risks and viruses. Internet Explorer 8 is also no longer supported, so if your Windows XP computer is connected to the Internet and you use Internet Explorer 8 to surf the web, you might be exposed to additional threats. As more software and hardware manufacturers continue to use more recent versions of Windows, you can expect to encounter more applications and devices that do not work with Windows XP.

Error message when opening the BPT installation file

Some customers are being presented with an error message when opening the BPT installation file, the error message states ‘Basic PAYE Tools has encountered a problem and needs to close’ or find nothing happens when trying to run the installation file. This is due to the fact that the latest version will not work on certain processors now.

They are:

  • Intel processors prior to Pentium 4
  • AMD processors prior to Athlon 64, including all Socket A-based processors
  • Some Celeron processors.

If you want to continue using the BPT, you may want to consider upgrading your current computer system.