Making contact with NISPI

20 November 2015

The latest edition of Countdown Bulletin Issue 11 has been published and contains updates on a range of subjects including further details about the customer relations team mail box.

As we move ever closer to April 2016 and the end of contracting-out, the number of scheme member enquiries and questions is expected to increase.

Customer relations team mail box

In the September issue NISPI wrote that the customer relations team would have a designated email address. The email address is: crm.schemereconciliationservice@hmrc.gsi.gov.uk

NIC enquiries

If the enquiry relates to their contracted out pension or National Insurance contributions the contact details are as follows:

Telephone for NIC enquiries 0300 200 3500.

By email Mailbox.newstatepensionenquiries@hmrc.gsi.gov.uk for enquiries from Pension Scheme Administrators and Trustees only.

General enquires

If you have any general queries about Contracted-out Pensions please contact the helpline on 0300 200 3507. Please continue to deal with your usual National Insurance Services to Pensions Industry (NISPI) contact for your day to day enquiries