GDS - continuous iteration of research is the key to building services that meet user needs

04 August 2016

As Government Digital Services (GDS) conclude its 100th round of user testing a recent blog from GDS has revealed the detail and processes that are involved with researching and developing GOV.UK Verify.

100 rounds of user testing might not sound to be much (or maybe it does) but here are some additional numbers to demonstrate the volume of activity taken to date that will put 100 rounds of research into some context:

  • 600 users
  • 600 hours in the lab
  • 500 hours of analysis
  • 200 hours of presenting results and prioritising issues
  • 30,000 sticky notes

One question – why?

“At GDS, we believe that continuous iteration of research is the key to building services that meet user needs.

Our Service Design Manual  states that user research should be done in every iteration of every phase - starting in discovery and continuing through live.

Through an iterative design and testing process, we can constantly assess our service to understand if it meets user needs, test new design ideas, identify new issues, and check if any previous issues have been solved.”

Full details can be found in GDS Blog.