Payroll bureaux and agents - pinpointing the pinch-points of GNS and employer prompts

29 September 2016

29 September 2016

One very popular comment from payroll bureaux – which has been said many times since the introduction of Generic Notifications and Employer Prompts and that is:

“It would be exceedingly useful if the Employer's reference was quoted on the emails so that employers with multiple references didn't have to try every reference to discover which one the GNS referred to…”

“Please add in the PAYE reference - with 800 individual in-house companies using the same e-mail address - an e-mail asking me to check for a GNS message is ignored as I do not have the time to check 800 individual online accounts.”

“I am an agent with multiple PAYE clients; the lack of any indication, in the emails received, to which client the notice relates is a major flaw. It would be extremely helpful to include the employer's name in the email notification in future.”

The Policy team would like to say a huge thank you to everyone who responded to this survey and thank you also for all comments. Looking at the comments noted above (and similar that have been received anecdotally)  we have been asked if we could provide some screen shots or descriptions of the agent's process  so as to establish the point at which the problem occurs and where an enhancement would help for both GNS or e-mail alerts.

Thank you for examples already provided and in advance for any and all further examples you can send marked for the attention of Samantha Mann, CIPP Senior Policy & Research Officer to policy.