HMRC half yearly report for April to September 2014

19 December 2014

HMRC have published their latest half yearly report to Parliament.

Highlights from the report include:

· Improved telephone response rates

· But slightly lower postal response figures

· The switch to 03 prefix numbers now completed for most HMRC helplines, reducing the cost to customers

· A reduction in the total cost of collecting income tax (Self Assessment and Pay As You Earn) to 88 pence per £ collected from 96 pence in the equivalent months of 2013.