HMRC half yearly report for April to September 2014
19 December 2014
HMRC have published their latest half yearly report to Parliament.
Highlights from the report include:
· Improved telephone response rates
· But slightly lower postal response figures
· The switch to 03 prefix numbers now completed for most HMRC helplines, reducing the cost to customers
· A reduction in the total cost of collecting income tax (Self Assessment and Pay As You Earn) to 88 pence per £ collected from 96 pence in the equivalent months of 2013.