HMRC ‘Building Our Future’
09 September 2016
HM Revenue and Customs (HMRC) has announced the next stage of their Building Our Future transformation to their staff, with some restructuring of their high-level organisation.
As you will know HMRC is transforming into a smaller, more highly-skilled operation, based in fewer locations and offering modern, digital services to customers.
As HMRC has been evolving what they do, and where they do it, as part of this transformation, they have also kept their organisational structure under review, to ensure that it is fit for the future and that it supports their new digital and collaborative ways of working.
As a result, HMRC has now decided to make some further changes to how they are structured. From October, they will be reorganising the Directorates in their four existing lines of business into three new groups:
Customer Strategy and Tax Design
A new Customer Strategy and Tax Design group, which brings together the customer strategy, tax policy, process design and tax assurance teams, led by Jim Harra.
An expanded Customer Service group, which includes all of the big operational teams, led by Ruth Owen.
A Customer Compliance group, which will tackle non-compliance and enforcement for all customer groups, including large businesses, led by Jennie Granger.
The three new groups will be supported by the existing Transformation and Corporate Services areas.
The reorganisation builds on other structural changes that HMRC has made over the past couple of years and it will support them to put a greater focus on customers, to change how they provide services to help people get their taxes right, and how they target their response to those who deliberately seek to cheat the system.