HMRC digital strategy: 2014
29 September 2014
HMRC have issued a new digital strategy which they say “sets out a refreshed and comprehensive vision, reflecting our activities in the last year and our ambition for the next few years.”
In introducing the new strategy, HMRC say that:
Improving our services means changing how we think about compliance. By designing services that make it easy for customers to get things right, we will reduce customer error. Our digital services will give us better data and insight about risks to compliance. This will allow us to focus our compliance activity and expertise on those determined to dodge their responsibilities. Digital services will allow us to consult our customers on policy proposals and changes so that we can improve them.
Every customer in the UK will have their own personalised digital tax account, so we can help make it simpler, quicker and easier to pay the right tax at the right time. This will have big implications for our staff, as well as our customers, involving changes to the types of job we will be doing and the skills we will need.