PAYE service availability and issues
11 March 2016
Issues have been reported on new S tax codes and new Government Gateway accounts.
Annual coding run (P9 - tax regime)
HMRC are aware of an issue which is under urgent investigation whereby customers who are expecting to receive the new Scottish S code for employees, are not seeing this information when downloading into their third party software. As soon as HMRC have the fix and recovery solution confirmed HMRC will update you.
New Government Gateway accounts
HMRC are aware that after creating a new Government Gateway account at our website, some users are being immediately asked to login with their new User ID. Please do login to complete your account details.
HMRC apologise for the inconvenience caused.
If you need help with anything not listed here, please contact the Online Services Helpdesk.
For issues that may affect customers using the Basic PAYE Tools, please see the Basic PAYE Tools Service issues.
For issues that may affect customers using the Online End of Year Expenses and Benefits Service, please see the Online End of Year Expenses and Benefits issues.