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01 February 2016

Friday 5th February 2016

14:00 – 14:45

Subject: Agent Online Self Serve (AOSS) – Subject matter expert presentation providing an opportunity to hear from the AOSS Delivery Service Manager and ask questions.

Please click here to register for this meeting.

Friday 19th February 2016

14:00 – 14:45

Subject: Complaints - covering HMRC’s approach to handling complaints and putting things right. This will include an explanation of our complaints process, our focus on resolving matters for our customers and our approach to paying financial redress.

Please click here to register for this meeting.

Each talking points event provides an opportunity to ask questions during the session, but if you have any questions for the HMRC subject matter expert prior to the meeting please send them to team.agentengagement@hmrc.gsi.gov.uk.