Widespread support for development of Retirement Quality Mark

23 August 2016

The Pension Quality Mark (PQM) Board has published an overview of responses to its consultation on developing a Retirement Quality Mark (RQM) which shows widespread support for the role a RQM could play in helping savers secure a good retirement income and trustees to support pension scheme members.

For savers, there was agreement that a quality mark would:

  • Build on current guidance and act as an enabling tool to help consumers make informed decisions.
  • Signal products that had met an independent quality standard in relation to governance and communications. 85% of consumers thought it was important for a good retirement product to be independently accredited by a third party.
  • Help build confidence in pensions and retirement saving.

Similarly, respondents felt that for trustees a quality mark would assist them in signposting scheme members to products that have been assessed as being good, based on the quality of their governance and communications.

A RQM could help support the development of a robust in-retirement market that operates in the interests of savers by setting out the standards of what good looks like in relation to the governance, default investments, member alerts and the communication of charges and risk.

The original consultation document, published November 2015, sought views on the role of a Retirement Quality Mark and the standards it might use. The consultation summarises responses to these governance and communication standards.

Joanne Segars, PQM Executive Director and Chief Executive of the Pensions and Lifetime Savings Association, commented:

“Our Understanding Retirement research found that whilst there hasn’t been a ‘dash for cash’ amongst the first wave of savers to use the new flexibilities, there’s a significant amount of uncertainty and worry about the new retirement income decisions they are now having to make.

Savers and those guiding them need help to understand what good looks like in this new breed of retirement income products. They need reassurance that high quality governance will focus on value-for-money, there is an appropriate default investment strategy in place, and that savers will receive high quality communications throughout their retirement.

We believe that developing a set of clear and recognisable quality standards for retirement income solutions that people can trust will help product providers to develop the type of products savers need and help savers to make sense of the new choices they face.”

The PQM Board’s response to the consultation paper can be downloaded from the PQM website.


Pension Quality Mark (PQM)

PQM was launched in 2009 and is wholly owned by the Pensions and Lifetime Savings Association. PQM is a standard that recognises high quality DC pension schemes. It is designed to raise confidence in workplace pensions, helping employers demonstrate that their scheme is good quality. There are currently 213 pension schemes with a PQM, covering 673,322 active scheme members.

For further information read Understanding Retirement research series: Pension Freedoms: Breaking the deadlock, published by the Pensions and Lifetime Savings Association in April 2015.