Course time: 9:30 AM - 13:00 PM 

   
website key info icon.png   Duration: 12 month access
  Delivery: e-learning
  CPD: 12 points
   

Accelerate your career with World Class Manager (WCM), WCM is a management programme designed to provide new, aspiring and existing managers with the very best tools and techniques used by 1,000’s of great leaders and managers around the world.

WCM gives managers a foundation in world class management best practice and in the habits of a great 21st century manager. Learn how to get the best out of yourself and the best out of your people.

About the course

WCM aims to build your collective management capability and enhance the performance of your teams, departments, and the organisation overall.

Built on global best practice from 1,000’s of great managers around the world, WCM is fast-track learning and the 21st century solution for today’s time poor managers and cost constrained world.

Login details for the online platform will be sent to you at 9.00 a.m. on the day of the cohorts launch date. The course will begin with a 30-minute cohort launch introductory/orientation webinar hosted on the course start date via Zoom webinars.

If you have any problems or questions, please email [email protected].

Why should you attend?

WCM aims to build your collective management capability and enhance the performance of your teams, departments, and the organisation overall.

Built on global best practice from 1,000’s of great managers around the world, WCM is fast-track learning and the 21st century solution for today’s time poor managers and cost constrained world.

What you will learn

WCM gives managers a foundation in world class management best practice and in the habits of a great 21st century manager.

Managers will gain over 120 key insights and tools to benchmark their current practice and enhance their performance immediately.

Course content

Through a 12 modular programme of development: accessible anytime, anywhere, on any device.

WCM is combination of expertly focused video, workbooks, assessment, and reflection questions and is certified by the CPD.

21st Century Management

  • Learn how world-class managers create value for the organisations
  • Discover how they create and leverage highly engaged teams
  • See how they excel at customer and stakeholder engagement

 

Great Goal Setting

  • Set goals for the team that align with organisational business goals
  • Break goals down to what is specific, measurable, attainable, relevant, time-based
  • Motivate and help team members understand the ‘how and why’ their roles are important, and how it connects to the organisation’s vision

 

Inspiring Appraisals

  • Construct “appreciative conversations” for the benefit of appraisee and manager
  • What a great ‘one to one’ looks like
  • Create follow-up and reflection to support change

 

Optimising Your Time

  • Prioritise your time to focus on the things that really matter as a leader
  • Deal with overwhelming demands from emails, meetings, and conference calls
  • Regain balance – time to reflect on the big picture and high-value activity

 

Improving Communication

  • Make organisational messaging meaningful to the team
  • Use communication to make others feel connected and valued
  • Executing leadership’s strategy – making sure there are transparency and understanding of new initiatives

 

Better Meetings Better Results

  • Learn how to create meetings that add value for everyone
  • How to create personal impact in meetings – as a chair or as a participant
  • Best practice into how to prepare, execute and follow up meetings
     

Understanding Our Customer

  • Better understand the needs of key stakeholders to deliver and even exceed expectations
  • Use empathetic perspective to improve customer experience
  • Be future focused with an eye to current trends, changing market conditions and new innovations

 

Creating A Standout Team

  • The building blocks of creating a standout team
  • The power of visions that align with organisational and personal objectives
  • People engagement driving high performance

 

Developing Me, Developing My Team

  • Become a role model for others on how you challenge yourself towards continual improvement
  • How to better understand the future aspirations of your team members
  • A framework to consider both individual and team development

 

Managing Up

  • Understanding your manager’s perspective and needs
  • Acting as better partners to stakeholders – where both needs are met
  • Create adult to adult partnership-based relationships with those that can have a significant influence on your career

 

Presenting With Presence

  • Get your message across with impact, clarity and presence
  • Understand what an audience needs from a speaker
  • Engage hearts and minds and bring content to life
  • Best in class preparation techniques

 

Being A Strategic Leader

  • Understand how the CEO, CFO, Marketing Director, Head of Operations, HR, CIO and other senior leaders base their key decisions and why
  • Better understand how to best support and communicate with executives in these positions
  • Align your team objectives and focus to the strategic needs of senior leadership

 

Prior learning required

No preparation required prior to starting the course

Continuing your learning

In June 2020 World Class Manager 2 was launched, which will develop deeper into the world of being a world class manager focussing on the following subjects

Leader As Coach

Feedback Skills

Empowerment and Delegation

Managing Through Change

Difficult Conversations

Managing Conflict

Listening

Engagement and a World Class Team

Manager to Leader

Strategic Influencing & Stake Management

Using the Power of Emotional Intelligence to Lead

Resilience

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