Meet the team
Angela Adams MCIPPdip
Policy and advisory officer ( CIPP )
Angela joined the Institute’s Advisory Service in November 2013. Angela came to the team with a background of 24 years of working experience in Payroll, which began at Solihull MBC paying weekly employees.
Promotion followed which went on to expand her skills and experiences and following nine years with Birmingham City Council she relocated and re-joined Solihull MBC as a Shared Services Administrator incorporating a wide range of duties. Angela recently concluded a two year course of study and gained the Foundation Degree in Payroll Management in November 2013.
Sue Richardson MCIPPdip
Policy and advisory officer ( CIPP )
Sue is a member of the CIPP’s Advisory Service, offering members with speedy, accurate and authoritative advice on both payroll and pensions issues along with providing assistance relating to wider tax topics.
Sue joined the CIPP August 2005, having worked in payroll for 32 years.
Sue began her career in payroll at a local accountancy firm carrying out the payroll function for their payroll bureau. After that she worked for British Gas West Midlands Region for 16 years before it devolved, following on to work for a small manufacturing company before finally working for City College Coventry prior to joining CIPP.
Policy and advisory officer ( CIPP )
Karen joined the CIPP Advisory Team on 26th April 2021 after previously working in local government for over 32 years.
Karen qualified for the CIPP diploma in payroll management back in 2005 and has been putting it to use ever since. With vast experience in complying with legislation, working on a whole range of the Local Government payrolls, as well as providing an all-round Bureau service for external clients throughout her payroll career, Karen is passionate about being a payroll professional.
Payroll advisory team leader ( CIPP )
Lorna joined the CIPP’s Advisory team in 2020 after spending approximately 36 years of her career working in ‘wages’ for the NHS.
Lorna quickly became the payroll advisory team leader and describes herself as a good listener, a good speaker, with an excellent sense of humour.
Lorna keeps her skills up to date by constantly studying and learning, even after such a long time in the profession. She loves her role as she states ‘it’s always challenging, interesting, informative, satisfying and gives me huge job satisfaction.’
Policy and research team
Policy Lead ( CIPP )
Sam joins the CIPP having spent seven years with the global manufacturing company JCB, where she headed up the Payroll and HR Shared Service team.
Sam has an unwavering passion for payroll and is an advocate of raising the industry’s profile across all organisations and sectors. The opportunity to join the CIPP is a self-confessed 'dream come true', an opportunity she intends use to help support payroll professionals to thrive in this challenging, complex and deadline-driven profession.
In 2008 Sam graduated with honours from the University of Leicester, having spent three years studying law. A path which took her into a civilian role with Leicestershire Police, where her payroll career started; processing pay for both Leicestershire and Derbyshire constabulary. Her introduction to payroll was guided by mentor and manager, Yvonne Fish. Yvonne was a talented and experienced payroller who taught her the intricacies of manual tax and NI calculations, statutory payments and of course, the impact of Alabaster! Yvonne’s knowledge, expertise and support turned what was supposed to be a stepping stone to finance, into a career dedicated to payroll. This introduction has since encouraged Sam to recruit a number of team members who are new to the industry, mentoring and training the next generation of payroll.
Following a move back to her home county of Staffordshire, Sam worked in payroll for the delivery giant FedEx UK, and later for the payroll bureau Safeguard Global where she worked with a number of big clients that are household names.
In 2016, Sam graduated from the University of Worcester after successfully achieving her CIPP Foundation Degree in Payroll Management. The skills she gained from her studies played a big part in a number of initiatives Sam supported and delivered with JCB, including two 3 year pay deals, the application of holiday pay case law, management of the annual pay review process and company bonus schemes, and delivering the gender pay gap data. Her analytical and problem solving skills helped raise the payroll profile within the organisation, and in 2017, her team were recognised both internally and externally after winning the CIPP In House Team of the Year award in 2017.
Sam’s role with JCB also saw her lead the implementation of a new Payroll and HR system - driving a significant change programme as a result of replacing a 20 year old legacy system. The project saw the introduction of online payslips, the automation of several payroll processes and execution key interfaces across HR and Time and Attendance systems. It was this project that saw Sam take a leading role across a number of HR Systems initiatives, such as the introduction of a People Dashboard – demonstrating the power of Big Data to an organisation.
Outside of work, Sam lives with her husband, Michael – their claim to fame is that they shared their wedding day with Harry and Megan in 2018! Sam loves musical theatre and is a keen traveller. Her last holiday was a Caribbean Cruise in January 2020 – just in time before the pandemic hit! Her favourite destination is Norway, where she plans to return next year
Gemma Mullis ACIPP
Policy and advisory officer ( CIPP )
Gemma joined the CIPP in October 2017, originally part of the Advisory Team, and has recently moved across into her new role within Policy.
As a Policy and research officer. Gemma has worked within a Payroll, Human Resources and Finance environment for the last 19 years. Her experience has been gained through the insurance and construction industry from running multiple payrolls from beginning to end, managerial roles and a wide range of HR duties.
Policy and research officer ( CIPP )
Lora joined the CIPP’s Policy and Research team in September 2019.
Lora has a wealth of knowledge and experience gained over ten years of working within the payroll profession. She has experience of delivering payroll solutions, to colleagues in-house and also to clients using bureaux services and has worked across a wide range of sectors.
Lora brings passion and enthusiasm, for the payroll profession, to her role as Policy and Research officer and joined the CIPP in order to serve members and the wider profession by providing support, to ensure compliance with the increasingly complex range of rapidly changing legislation.
Her role also promotes the importance of education, training and continued professional development for a profession whose value is often overlooked but Is vital to ensure that employees and workers get paid accurately, first time. Lora is eager to promote and raise the profile of payroll so that it gets the recognition that it deserves.
Board of directors
Lizabeth Lay MSc FCIPP FHEA ACIPD
Chair ( CIPP )
Liz joined the CIPP board of directors in 2017. Being passionate about payroll, payroll education and promoting the profession Liz believes that she is at the stage of her career where she has a wealth of knowledge, experience and skills that she can bring to the CIPP to positively help uphold member trust, ethical standards and the institute’s mission.
She led the design development and project management of the CIPP Payroll Quality Partnership scheme successfully engaging over 80 organisations within a two year period. Using strategic decision making she set up from nothing, built and successfully ran her own business for five years in an extremely competitive environment. The strategic decision to sell the business also proved successful.
Liz believes that the CIPP will continue to lead payroll and pension professionals through education membership and recognition with steady growth of its member base. The UK government has confidence in the Institute and will continue to communicate with them as a prime source for employer representation. It will continue to be a market leader in payroll education with standardisation and continued development of its qualification programmes. As promotion of the Institute continues and standards and quality of its training portfolio improves it will also become the market leader in training with links to overseas professional bodies expanding.
Jason Davenport MCIPP MIOD
Past chair ( CIPP )
Jason is past Chair of the Chartered Institute of Payroll Professionals (CIPP). Within this role he speaks at a variety of conferences, supporting a variety of initiatives and representing the membership of the Institute.
Jason has spent the majority of his career in the Business Process Outsourcing industry. In the last 20 years he has worked for Logica and NGA Human Resources, providing payroll, pensions and HR outsourced services to a variety of both Public and Private sector organisations.
Having held a number of management positions across the outsourcing industry, his experience has been in developing service centres to provide partner support to clients outsourcing initiatives. Jason has worked in Global, Design / Market / Sell teams, delivering services to those clients with a global and local footprint, using a blended on/ near/off-shore model to support service delivery wherever the client may have a requirement across the globe.
Carole Pearson MCIPP
Board director ( CIPP )
Carole is a senior HR leader with over 30 years’ experience in senior HR/business management roles and have experience in the successful management and delivery of large complex business transformation/change programmes.
In the early part of her career, Carole held several generalist roles in BAE systems and progressed to senior generalist HR roles before moving to X-changing HR services as operations director and then Experian as an HR shared services and payroll consultant. During her time working for these organisations, she gained in-depth knowledge and experience in generalist HR, HR transformation, change management, HR shared services, payroll, HR systems, and HR outsourcing.
Carole has worked for M&S for 11 years and is a member of the HR senior leadership team. She is currently the Head of colleague services and HR transformation, accountable for developing and delivering the colleague services strategy and services to over 70,000 employees across M&S in the UK. Carole's organisation is responsible for ensuring all colleagues get paid accurately and on time every week and every month. They process all colleague transactions during their lifecycle of employment in M&S, from hire to retire and provide a Colleague Advisory Service for general queries for all M&S colleagues. As well as this, they offer a dedicated Line Manager Advisory Service which gives advice and support to all line managers and Business Involvement Group (BIG) representatives. Her team also support strategic projects relating to business transformation. She currently has an operation of approximately 200 people to delivery these HR services to our business, based in Salford Quays in Manchester.
In Carole's current role at M&S, she successfully led and managed the delivery of a new people system to around 70,000 people in 600 stores and office locations across the UK and ROI which was completed in 2012.
This included the outsourcing their payroll services to SD Worx (formerly Ceridian) who now deliver a fully managed outsourced service to M&S. She is currently leading the next phase of the HR transformation programme, which focuses on moving to an HR cloud-based technology solution which will enable them to further transform the way they manage their people in the future.
During her career, Carole has gained a breadth of experience in senior leadership roles both as a member of the senior HR leadership team focussing on the development and delivery of the HR strategy and people proposition. And as a member of the business senior leadership team focussing on leading and driving the delivery of the business strategy.
Clare Warrington MSc FCIPPdip AFHEA
Board director ( CIPP )
Clare has worked in the payroll, HR and Pension industry for over 30 years with experience in both private and public sector payrolls as well as a Managing a large shared service centre.
Currently heading up the payroll for Gist Ltd an international logistics Company, Clare has also worked for Wilkinson’s, Sherwood Forest NHS Trust, Mckesson and Bupa where she was a big influence on the changing face of the payrolls.
Clare loves to learn and her qualifications include the CIPP Diploma, MSc in Payroll and Business Management, CMI management certificates, Prince 11 Project Management and more recently SWBL level 6 teaching qualification.
Working for the CIPP for the last 7 years Clare tutors on the Foundation Degree in Payroll Management as well as delivering module workshops.
Clare’s passion for payroll is evident to everyone around her and she likes to network with other payroll professionals whenever the opportunity arises.
Cliff Vidgeon BA (Hons), CMA, ACG, ChFCIPP
Institute secretary and board director ( CIPP )
Cliff Vidgeon is the non-executive director and Institute Secretary of the Chartered Institute of Payroll Professionals
Cliff Vidgeon is a Visiting Research Fellow at Aston University. Before becoming a CIPP Director Cliff served in an advisory capacity to the Institute’s magazine and has represented the Institute on several pensions related consultation bodies. He is a Chartered Governance Professional, and as Institute Secretary he has set about the task of modernising and improving the CIPP’s governance structures.
His literary endeavours have included articles for the Institute’s magazine and contributions to research papers. The annual Compact Payroll Reference Book was Cliff’s concept, which he co-wrote and first published in 1999.
Cliff’s main employment history has been entirely within the education sector. At various stages, in his career, he has been a Payroll Manager, a Pensions Manager and a Director of Human Resources before his reincarnation as Director of Corporate Management at Aston University. He is the Chair of the Universities Superannuation Scheme (USS) Advisory Committee and a member of its Joint Negotiating Committee. USS is the largest pension fund in the UK.
Dianne Hoodless MSc ChFCIPP FHEA
Board director ( CIPP )
Dianne joined the CIPP board of directors in 2018. Dianne has worked in the payroll profession for over 30 years, so has seen many changes from green screen mainframe to Cloud Based solutions. Payroll became Dianne's passion in 2003 and she decided to study the IPPM Diploma in Payroll Management and once she had completed this, she took on the role as a CIPP tutor.
In 2017, Dianne decided to look for a new challenge and joined Hyperion Service Limited as the EMEA Payroll Manager. Hyperion are one of the world's leading insurance intermediary groups with a growth story to be incredibly proud of, they employee around 3,600 employees worldwide.
Dianne is always looking for the next challenge and as we move further into the digital age and Artificial Intelligence hopes this will provide that challenge and there are exciting times ahead for us all.
Professor Helen Higson
Board director ( CIPP )
Professor Helen Higson joined the CIPP board in January 2021. Helen Higson completed her first degree in English Literature from Newnham College, Cambridge, followed by an MA with the Open University and a PhD at Birkbeck College, London.
Until 1 March 2021, Helen was Provost and Deputy Vice-Chancellor at Aston University. She is now a Professor of Higher Education Learning and Management in Aston Business School and Director of Accreditations. Helen is a Principal Fellow of Advance HE and a National Teaching Fellow. Her current research includes intercultural training, employability competencies and closing the degree attainment gap. Helen was awarded the OBE in 2011 for services to Higher Education. Helen serves on a number of regional and national boards, including Advance HE and Ravensbourne University London, and as Deputy Chair of the TEF subject panel. In September 2020 was appointed Vice Lord-Lieutenant of the West Midlands.
Jeremy Montgomery BA (Hons) FCIPP
Board director ( CIPP )
Jeremy joined the CIPP board in 2021. He has a career background in Local Government before moving to PwC for 17 years, being involved in the growth of the payroll and accounting function that provided UK and International payroll services.
This was followed by seven years at Fitzgerald and Law where he played a major role in developing the UK payroll service into a global service with a fee income in excess of one million.
Jeremy's current role is with MP Payroll Solutions where we are developing the bureau service to provide a bespoke service to our clients and making MP Payroll Solutions an important player in the UK marketplace. He is also pleased to say that they are currently undertaking a renewal of the CIPP PAS accreditation, as he is a great believer in Bureaux demonstrating its ability to provide an accredited payroll service.
The main thrust of Jeremy's career has been providing timely and accurate payroll services to high net worth individuals and companies in the UK and overseas and he has worked with various sectors such as retail, manufacturing, charities, local government and ex-pats.
Jeremy has an in-depth payroll, technical and legislative knowledge as well as strong people management skills, building and running very successful payroll teams in the UK and overseas.
He was also a tutor for the CIPP for around 15 years, which he particularly enjoyed and has also presented at various seminars and conferences as well as providing payroll training sessions overseas.
Katie Sharpe ACIPPdip
Board director ( CIPP )
Katie’s entire career has been in payroll. She has worked in outsourcing, in house, in large commercial businesses and smaller family-run companies. If it can happen in payroll, Katie has seen it. If there is a job in payroll, Katie has completed it.
Katie has witnessed all of the changes to the payroll department over the last decade in awe and hopes she has assisted many individuals and companies evolve with the times. She has recently taken on the role of National Payroll Delivery Manager at Mazars.
Her focus now is for the future and ensuring that payroll departments across the UK do not get left behind. Outside of work, Katie regularly offers career advice and provides CV clinics for payroll professionals and maintains a high profile on LinkedIn.
By extensive research, networking and an ability to think outside the box, Katie feels she is in a position to determine how payroll & pensions, as a department and as individuals, can ready ourselves for the future.
Louise Gray ChMCIPP
Board director ( CIPP )
Lou joined the CIPP board in 2021. She is a qualified and trusted professional leader who has developed extensive knowledge in payroll and pensions legislation and compliance over many years through her roles in the public and private sectors which have required a high level of skill and expertise.
She is renowned by her clients, colleagues and peers for her ability to communicate; her diplomacy and knowing how, what and when to communicate; also for her ability to empower individuals to collaborate, sharing knowledge and coaching, developing and mentoring team members to resolving complex issues. Lou has built up and maintained good relationships with government bodies, suppliers and also many of her clients across the globe which has given her the capability of learning and understanding the different cultures and ways of working and how best to adapt to communicating well with all individuals. Lou is passionate about payroll and takes pride in maintaining her legislative knowledge; utilising and sharing her knowledge and experience by speaking publicly at conferences, in interviews and webinars, writing articles for industry press and delivering training courses on a variety of topical subjects.
Stuart Hall MCIPPdip MA PG
Board director ( CIPP )
Stuart joined the CIPP board of directors in 2017. After the sale of Employer Services in October 2015, Stuart took a break from business life; travelling, catching up on hobbies, pursuing new interests and spending time with his family. Currently, he’s been working as an independent consultant in payroll and general business matters.
With over 35 years’ experience in payroll and HR sectors and a broad experience in sales, accounting and operations, he enjoys opportunities to pass on subject knowledge and help others develop.
He has experience of working at a strategic level, developing and implementing new concepts as well as understanding budgets and financial planning. From a payroll clerk, when he was a founder member of the BPMA, to CEO of a multimillion turnover company, his experience is broad as it is wide. Stuart achieved the Diploma in Payroll Management (2003), a further Diploma in Applied Management (2005) and graduated from Henley Business School, (University of Reading) with a Masters in Applied Management (2011).
He sees the CIPP playing an increasing role in helping, guiding and keeping payroll people updated and effectively trained for their roles, and engaging more in promoting the benefits of a career in payroll through programmes like apprenticeships. He believes passionately that ‘payroll’ can do much more in the strategic decision process within organisations and sees the CIPP helping to develop payroll into an influential role within businesses.
Senior leadership team
Ken Pullar FCIPP
Chief executive officer ( CIPP )
Ken Pullar is the CEO of The Chartered Institute of Payroll Professionals
Before joining the Chartered Institute of Payroll Professionals (CIPP) as business operations director in February 2016 and becoming chief executive officer in September 2016 Ken was latterly with Capita as operations director responsible for payroll and HR shared centres in Bootle and Barnet primarily in the NHS and Local Government markets.
Ken's career track record includes global outsourcing director, head of BPO operations and various service director roles within the payroll and HR services industry with NGA HR, ADP and Rebus and over 30+ years’ experience in the industry.
Ken built a successful reputation as the strategic head of operational delivery of BPO services, including establishing payroll and HR services in India and the Philippines. In addition he implemented and ensured global compliance standards as well as quality dashboards across clients and centres.
Prior to these management roles Ken worked for Shell, North Yorkshire County Council and Cambridgeshire County Council in various roles within payroll, starting initially as a payroll clerk and moving through various related roles into management positions.
Ken's association with what is now the CIPP began with initial membership of APSA (Association of Payroll and Superannuation Administrators way back in 1983), and then subsequently through the BPMA, IPBM and IPPM until elected as a non-executive director to the board of the Institute of Payroll Professionals (IPP) in 2004 and following re-election in November 2006 was appointed as vice chair of the IPP in 2007 and chair in 2008 and 2009.
Vickie Graham DipM ACIM
Business development director ( CIPP )
Vickie is passionate about raising the profile of payroll and pensions within the UK, and utilises all elements of the marketing mix in order to do this.
Through her role at the CIPP, Vickie is required to deliver presentations promoting the CIPP at various industry events.
Vickie has been at the CIPP since 2003 when she joined as marketing administrator, through undertaking professional qualifications and Continuing Professional Development (CPD) Vickie has developed her career at the CIPP and is now the business development director. In this role, Vickie is responsible for developing the marketing strategy and communications messaging to promote all of the CIPP’s products and services. Her role involves a great deal of environmental analysis and market research, all of which are enhanced through utilising social media platforms. In addition to this, Vickie has been instrumental in the development of the CIPP website, including the integration with the membership database and the new online CPD tool.
Dr Sue Smith EdD MA BEd FHEA FCMI Cmgr Assoc CIPD
Education director ( CIPP )
Sue was appointed education director in 2019 and comes with both a strong commercial and academic background.
Sue has over twenty years’ commercial experience built from practical managerial experience in the private sector, and development experience in the public, private and not-for-profit sectors. Having worked in many house-hold brand name organisations such as Accenture, Punch Retail, Tarmac, Stagecoach, and Granada, she joins the CIPP with a proven track record of success in operational management and learning and development positions. She has also ran her own private development company for 14 years.
Sue has extensive experience in the Higher Education sector, having lectured at De Montfort University in Leicester and at the University of Derby. Having completed a Doctorate of Education in Business Coaching, she has continued to coach practitioners and business leaders both through the university and through her own private business. As a Senior Lecturer, Sue has taught and programme managed programmes from level 5 through to level 8, including the CIPP’s MSc in Business and Reward Management and the BA (Hons) in Applied Business and management. She is also a trained supervisor for doctoral students. Sue has authored a book, published a number of articles on business coaching in educational journals and presented papers at several conferences.
Jill Smith MCIPPdip
Head of operations ( CIPP )
Prior to joining the CIPP, Jill worked in local Government for 25 years.
Due to the restructuring of the authority, Jill began working for East Riding of Yorkshire Council in 1996 and transferred to the payroll section in January 1997 as a payroll supervisor. Jill has gained a wealth of knowledge and experience in both local government and end-user clients which include fire Service, educational sector and the probation service.
In 2005 the payroll was outsourced to Arvato and Jill was promoted to senior payroll officer. This role involved implementing new clients onto the database, ensuring payments were made to HMRC, teachers pensions third parties every month and the reconciliation of year-end payrolls.
In 2013 the section transferred back to ERYC and Jill progressed to payroll team leader assuming responsibility for 6 staff, managing the day to day running of the department and ensuring that all legislation was implemented and staff were trained in both statutory and government policies.
A diploma graduate and holding the certificate in Training Practice (CIPD) qualification Jill became a freelance trainer for CIPP Education in April 2015 delivering bespoke in-house courses as well as introduction to payroll, shared parental leave, holiday pay and legislation updates.