Meet the team

Advisory service

  • Angela Adams MCIPPdip

    Policy and advisory officer ( CIPP )

    Angela joined the Institute’s Advisory Service in November 2013. Angela came to the team with a background of 24 years of working experience in Payroll, which began at Solihull MBC paying weekly employees.

    Promotion followed which went on to expand her skills and experiences and following nine years with Birmingham City Council she relocated and re-joined Solihull MBC as a Shared Services Administrator incorporating a wide range of duties. Angela recently concluded a two year course of study and gained the Foundation Degree in Payroll Management in November 2013.

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  • Gemma Mullins

    Policy and advisory officer ( CIPP )

    Gemma joined CIPP’s Advisory team in October 2017. Gemma has worked within a Payroll, Human Resources and Finance environment for the last 16 years.

    Her experience has been gained through the insurance and construction industry from running multiple payrolls from beginning to end, managerial roles and a wide range of HR duties. Gemma is currently studying her Foundation Degree in Payroll Management with the CIPP.

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  • Sue Richardson MCIPPdip

    Policy and advisory officer ( CIPP )

    Sue is a member of the CIPP’s Advisory Service, offering members with speedy, accurate and authoritative advice on both payroll and pensions issues along with providing assistance relating to wider tax topics.

    Sue joined the CIPP August 2005, having worked in payroll for 32 years.

    Sue began her career in payroll at a local accountancy firm carrying out the payroll function for their payroll bureau.  After that she worked for British Gas West Midlands Region for 16 years before it devolved, following on to work for a small manufacturing company before finally working for City College Coventry prior to joining CIPP.

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Board of directors

  • Jason Davenport MCIPP MIOD

    Chair ( CIPP )

    Jason is Chair of the Chartered Institute of Payroll Professionals (CIPP). Within this role he speaks at a variety of conferences, supporting a variety of initiatives and representing the membership of the Institute.

    Jason has spent the majority of his career in the BPO industry. In the last 20 years he has worked for Logica and NGA Human Resources, providing payroll, pensions and HR outsourced services to a variety of both Public and Private sector organisations.

    Jason is Chair of the Chartered Institute of Payroll Professionals (CIPP). Within this role he speaks at a variety of conferences, supporting a variety of initiatives and representing the membership of the Institute.

    Having held a number of management positions across the outsourcing industry, his experience has been in developing service centres to provide partner support to clients outsourcing initiatives. Jason has worked in Global, Design / Market / Sell teams, delivering services to those clients with a global and local footprint, using a blended on – near – off shore model to support service delivery wherever the client may have a requirement across the globe.

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  • Cliff Vidgeon FCIPP

    Institute secretary and board director ( CIPP )

    Cliff Vidgeon is the Director of Corporate Management at Aston University.

    Cliff Vidgeon is the Director of Corporate Management at Aston University. He is also a Director of JEC Training Ltd and is engaged as an adviser and negotiator on pensions issues by Universities UK. Cliff has for many years served in an advisory capacity to the Institute’s magazine and has represented the Institute on some pension’s related Government consultation bodies.

    His literary endeavours have included articles for the Institute’s magazine. The annual Compact Payroll Reference Book was Cliff’s concept, which he co-wrote and first published in 1999.

    Cliff’s main employment history has been entirely within the education sector and has been Payroll Manager a Pensions Manager a Director of Human Resources before his reincarnation as a Director of Corporate Management.

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  • Lizabeth Lay MSc FCIPP FHEA ACIPD

    Board director ( CIPP )

    Liz joined the CIPP board of directors in 2017. Being passionate about payroll, payroll education and promoting the profession Liz believes that she is at the stage of her career where she has a wealth of knowledge, experience and skills that she can bring to the CIPP to positively help uphold member trust, ethical standards and the institute’s mission. 

    She led the design development and project management of the CIPP Payroll Quality Partnership scheme successfully engaging over 80 organisations within a two year period.  Using strategic decision making she set up from nothing, built and successfully ran her own business for five years in an extremely competitive environment.  The strategic decision to sell the business also proved successful. 

    Liz believes that the CIPP will continue to lead payroll and pension professionals through education membership and recognition with steady growth of its member base.  The UK government has confidence in the Institute and will continue to communicate with them as a prime source for employer representation.  It will continue to be a market leader in payroll education with standardisation and continued development of its qualification programmes.  As promotion of the Institute continues and standards and quality of its training portfolio improves it will also become the market leader in training with links to overseas professional bodies expanding.

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  • Ros Hendren MSc FCIPPdip CMgr MCMI dip FHEA

    Board director ( CIPP )

    Ros has been a HR and payroll industry professional for more than 25 years. Having fellow status of both the CIPP and the CMI, as well as gaining individual chartered status with the CMI, she has proven experience within the strategic HR and payroll community, and in 2014 joined the CIPP board of trustees.

    Industry experience includes 12 years working in the HR and Payroll outsourcing industry, having previously worked for Ceridian, LogicaCMG, and NorthgateArinso in implementation, quality, consultancy, and strategic management roles. Additionally, Ros has extensive experience working for her own organisation Well Paid Consulting, as an interim manager and consultant, assisting in-house payroll departments in improving processes and performance, implementing new HR, payroll, and expense systems, and merging payroll services into HR shared service centres.

    Working with the CIPP for the last 12 years, Ros also tutors the Foundation Degree in Payroll Management, and the MSc in Business and Reward Management, and is a registered Payroll Assurance Scheme (PAS) assessor. An additional part of Ros’ role with the CIPP has recently included writing study material for the MSc in Business and Reward Management, and helping develop the Payroll Apprenticeship scheme.

    Ros holds a high profile within the HR and payroll industry, becoming a finalist in the Payroll World Awards 2004, and being awarded the IPP Payroll Employee of the Year in 2007.

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  • Stuart Hall MCIPPdip MA PG

    Board director ( CIPP )

    Stuart joined the CIPP board of directors in 2017. After the sale of Employer Services in October 2015, Stuart took a break from business life; travelling, catching up on hobbies, pursuing new interests and spending time with his family. Currently, he’s been working as an independent consultant in payroll and general business matters.

    With over 35 years’ experience in payroll and HR sectors and a broad experience in sales, accounting and operations, he enjoys opportunities to pass on subject knowledge and help others develop.

    He has experience of working at a strategic level, developing and implementing new concepts as well as understanding budgets and financial planning. From a payroll clerk, when he was a founder member of the BPMA, to CEO of a multimillion turnover company, his experience is broad as it is wide. Stuart achieved the Diploma in Payroll Management (2003), a further Diploma in Applied Management (2005) and graduated from Henley Business School, (University of Reading) with a Masters in Applied Management (2011).

    He sees the CIPP playing an increasing role in helping, guiding and keeping payroll people updated and effectively trained for their roles, and engaging more in promoting the benefits of a career in payroll through programmes like apprenticeships. He believes passionately that ‘payroll’ can do much more in the strategic decision process within organisations and sees the CIPP helping to develop payroll into an influential role within businesses.

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  • Dianne Hoodless MSc ChFCIPP FHEA

    Board director ( CIPP )

    Dianne joined the CIPP board of directors in 2018. Dianne has worked in the payroll profession for over 30 years, so has seen many changes from green screen mainframe to Cloud Based solutions. Payroll became Dianne's passion in 2003 and she decided to study the IPPM Diploma in Payroll Management and once she had completed this, she took on the role as a CIPP tutor.

    In 2017, Dianne decided to look for a new challenge and joined Hyperion Service Limited as the EMEA Payroll Manager. Hyperion are one of the world's leading insurance intermediary groups with a growth story to be incredibly proud of, they employee around 3,600 employees worldwide.

    Dianne is always looking for the next challenge and as we move further into the digital age and Artificial Intelligence hopes this will provide that challenge and there are exciting times ahead for us all.

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Management team

  • Ken Pullar FCIPP

    Chief executive officer ( CIPP )

    Ken Pullar is the CEO of The Chartered Institute of Payroll Professionals

    Before joining the Chartered Institute of Payroll Professionals (CIPP) as business operations director in February 2016 and becoming chief executive officer in September 2016 Ken was latterly with Capita as operations director responsible for payroll and HR shared centres in Bootle and Barnet primarily in the NHS and Local Government markets. 

    Ken's career track record includes global outsourcing director, head of BPO operations and various service director roles within the payroll and HR services industry with NGA HR, ADP and Rebus and over 30+ years’ experience in the industry.

    Ken built a successful reputation as the strategic head of operational delivery of BPO services, including establishing payroll and HR services in India and the Philippines.  In addition he implemented and ensured global compliance standards as well as quality dashboards across clients and centres.

    Prior to these management roles Ken worked for Shell, North Yorkshire County Council and Cambridgeshire County Council in various roles within payroll, starting initially as a payroll clerk and moving through various related roles into management positions. 

    Ken's association with what is now the CIPP began with initial membership of APSA (Association of Payroll and Superannuation Administrators way back in 1983), and then subsequently through the BPMA, IPBM and IPPM until elected as a non-executive director to the board of the Institute of Payroll Professionals (IPP) in 2004 and following re-election in November 2006 was appointed as vice chair of the IPP in 2007 and chair in 2008 and 2009.

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  • Vickie Graham DipM ACIM

    Business development director ( CIPP )

    Vickie is passionate about raising the profile of payroll and pensions within the UK, and utilises all elements of the marketing mix in order to do this.

    Through her role at the CIPP, Vickie is required to deliver presentations promoting the CIPP at various industry events.

    Vickie has been at the CIPP since 2003 when she joined as marketing administrator, through undertaking professional qualifications and Continuing Professional Development (CPD) Vickie has developed her career at the CIPP and is now the business development director. In this role, Vickie is responsible for developing the marketing strategy and communications messaging to promote all of the CIPP’s products and services. Her role involves a great deal of environmental analysis and market research, all of which are enhanced through utilising social media platforms. In addition to this, Vickie has been instrumental in the development of the CIPP website, including the integration with the membership database and the new online CPD tool.

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  • Dr Sue Smith EdD MA BEd FHEA FCMI Cmgr Assoc CIPD

    Education director ( CIPP )

    Sue was appointed education director in 2019 and comes with both a strong commercial and academic background.

    Sue has over twenty years’ commercial experience built from practical managerial experience in the private sector, and development experience in the public, private and not-for-profit sectors. Having worked in many house-hold brand name organisations such as Accenture, Punch Retail, Tarmac, Stagecoach, and Granada, she joins the CIPP with a proven track record of success in operational management and learning and development positions. She has also ran her own private development company for 14 years.

    Sue has extensive experience in the Higher Education sector, having lectured at De Montfort University in Leicester and at the University of Derby. Having completed a Doctorate of Education in Business Coaching, she has continued to coach practitioners and business leaders both through the university and through her own private business. As a Senior Lecturer, Sue has taught and programme managed programmes from level 5 through to level 8, including the CIPP’s MSc in Business and Reward Management and the BA (Hons) in Applied Business and management. She is also a trained supervisor for doctoral students. Sue has authored a book, published a number of articles on business coaching in educational journals and presented papers at several conferences.

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