14 December 2023

The Administrative Burdens Advisory Board (ABAB) has released its 2023 annual report analysing HM Revenue and Customs’ (HMRC’s) commitments and support to small businesses.

The Board, Chaired by Dame Teresa Graham DBE, makes recommendations to HMRC to help with the administrative burdens placed on small businesses. Some initiatives introduced by government do not properly address the needs or resourcing capabilities of small businesses and ABA is there to raise this with HMRC.

In the foreword, Dame Teresa makes note of last year's ABAB concerns around Making Tax Digital for Income Tax Self-Assessment (MTD ITSA). Shortly after this was reviewed and an amended timescale introduced for small businesses, highlighting the power of and need for groups such as the ABAB.

This year's report covers the following areas:

  • Making Tax Digital
  • culture and capability for listening
  • customer experience
  • tax simplification
  • what’s planned for 2024.

Have a read to see what the Board sees as ongoing concerns for HMRC and small businesses. Also keep an eye out for the ‘Tell ABAB’ survey, which gets your opinion on how you think HMRC is doing against key metrics, a report is then compiled completely independently from HMRC to paint a clear and unbiased picture.

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