30 June 2026
HM Revenue and Customs (HMRC) has made a small but helpful change to the Agent Account Manager (AAM) Service, confirming that agents no longer need to register in order to use it.
This follows feedback from agents that registration was unnecessary, so from 6 April 2026 HMRC has updated this, hopefully making it quicker and easier to escalate issues where appropriate.
What is this service?
Agent Account Manager service acts as an escalation route for agents and advisers dealing with ongoing HMRC issues that have not been resolved through normal communication channels. The service is particularly useful where cases have stalled, or responses have not been received within expected timeframes.
They can assist with progressing cases across:
- Self-Assessment
- PAYE
- VAT
- Corporation Tax
- repayments.
Who is this service for?
While the removal of registration is a welcome improvement, the purpose of the service remains unchanged. As a reminder, the service does not provide technical advice or interpret tax legislation. They will also be unable to help if the issue is already a formal complaint, part of an ongoing compliance check, or related to an appeal against a decision HMRC has made.
Agents must also ensure they:
- are authorised to act for their client
- have contacted HMRC at least twice
- have waited at least 20 working days beyond the expected response date.
Information provided in this news article may be subject to change. Please make note of the date of publication to ensure that you are viewing up to date information.
