HMRC publish customer experience research about the migration to RTI

17 December 2014

New research published by HMRC focuses on employers’ experience of the end of the first full year of national implementation of RTI. The research was conducted in June, July and August 2014.

The report explains that the research was designed to explore issues of interest to HMRC and to look in more depth at any problems employers had experienced.

According to the report, two thirds of employers found it easy to deal with PAYE in real time, with 29% rating it ‘very easy’ to deal with and a further 38% ‘fairly easy’. On the other hand, a third of employers (34%) mentioned at least one downside of RTI, with inflexible timings and additional costs being the downsides mentioned most often.