DWP decision makers guide on benefits and pensions

06 July 2016

This guidance is for DWP staff who make decisions about benefits and pensions. It helps them make decisions that are accurate and consistent.

The introduction of Universal Credit and Personal Independence Payment affects the guidance DWP staff use. DWP decision makers now use Advice for decision making (instead of the DMG) for decisions that involve:

• Universal Credit
• Personal Independence Payment
• contribution-based Jobseeker’s Allowance and contribution-based Employment and Support Allowance for people who are eligible for Universal Credit

Information for claimants

Information for claimants about eligibility and how to claim:

• benefits
• pensions

• CIPP policy and research