DWP policy on providing customer information to agents

17 September 2014

The Department for Work and Pensions (DWP) have published detailed guidance explaining their policy on supplying customer information to agents and other representatives.

The new guidance clarifies:

· to whom DWP can disclose information

· when they can disclose

· what can be disclosed.

It also explains the principle of implicit consent, and when DWP need to see written consent.