01 August 2023

HM Revenue and Customs (HMRC) has published guidance on ‘Request a pension scheme refund or reallocation’.  A pension administrator or practitioner can request for a refund or reallocation of charges paid, relating to returns and reports submitted using the Pension Schemes Online or Managing Pension Schemes services.

Request a refund — Managing Pension Schemes service:

  • you can request a refund in the service if you have an overall credit balance on your account
  • the credit balance on your financial information will be reduced when your refund has been processed.

Request a refund — Pension Schemes Online service:

  • you can request a refund if your account is in overall credit. You do this by downloading and completing the ‘request a refund of a pension scheme payment’ spreadsheet, then sending it to HMRC
  • the completed spreadsheet can be printed and then posted.

Request a reallocation:

  • if you have made payments that have not been allocated correctly, you can ask for them to be reallocated to other charges on the same account by downloading and completing the ‘request a reallocation of a pension scheme payment’ spreadsheet, then sending it to HMRC
  • you can either send the completed spreadsheet via email or post.

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