05 May 2011

We published a questionnaire on 26 April on behalf of HMRC Debt Management and Banking. It has been brought to our attention that there is an error in Q11 so if any members still wish to respond please read on.

The caption for Question 11 - “In order of preference 1 to 8 (with 1 being your first preference and 8 being your lowest), which of these sources of information would you use to get advice about paying PAYE?” – is unfortunately misleading as the format of the questionnaire does not actually allow for the input of figures – only an ‘X’!

HMRC are very sorry for this oversight and trust that this does not detract from the value and importance of completing the questionnaire.

By way of a solution some earlier respondents used the free text space associated with Q11 to rank their choices. HMRC would like to thank them for their initiative.

So that the question is not totally lost to HMRC could those of you still to respond please also use this alternative. Thank you.



HMRC’s Debt Management and Banking (DMB) are seeking the assistance of members in establishing causes and reasons for the large number of payment misallocations and reallocations that take place every year.

In order to inform DMB processes they have asked for your help in providing information from the employer’s perspective.The information received will assist improvements to internal and external guidance about making payment, and help reduce the volumes of misallocations and reallocations currently experienced.

A questionnaire has been developed to collect the information and can be accessed by clicking on thelink below.

HMRC Employer Questionnaire

Please return completed questionnaires to [email protected] by COB Friday 20 May 2011. Thank you in advance for your time and valuable input.