Applications for Pension Credit can now be made online

11 May 2020

Another measure taken to help the country through the outbreak of coronavirus is that any pensioners who are self-isolating or shielding will now be able to apply for Pension Credit online.

The Department for Work and Pensions (DWP) confirmed that, from 6 May 2020, the option to claim online was made available for claimants, to support the existing methods of applying for Pension Credit by either telephone or post. This will enable people to claim the benefit whilst remaining at home, at a time that is convenient for them, and will subsequently enable them to abide by social distancing and shielding rules.

The phone lines are particularly busy at present, and the online service has been launched so that people can avoid having to wait in lengthy phone queues to make their claims. Claims made by phone or paper will still be accepted, and the digital service is there simply to provide an additional option to claimants.

Individuals wishing to make an online application for Pension Credit can do so here.

The information in this article is accurate at the time of publication. For all the latest information, news and resources on how the COVID-19 pandemic is affecting payroll professions, visit our Coronavirus hub.