Reporting issues or errors with guidance pages

08 June 2022

Payroll professionals accessing guidance on the GOV.UK pages may not be aware there’s the option of providing direct feedback on the content, should they wish to.

At the very bottom of the webpages, the following box appears:

Users can select that ‘Yes’, to confirm the page is useful, which simply sends that feedback on. If the user selects ‘No’, they’re asked to provide their email address, so that a feedback form can be sent to them.

 If the user selects ‘Report a problem with this page’, then there are two text boxes that appear to ask the questions, ‘What were you doing?’ and ‘What went wrong?’ You may wish to use this function if there are any errors on the page, for example, if incorrect or outdated information is included.

Her Majesty’s Revenue and Customs (HMRC) is encouraging people that use the GOV.UK website to use these tools so that the pages can be improved accordingly.

 

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