Calling payroll providers and agents of new employers – share your experience with HMRC
15 February 2018
“We are currently exploring the experience of our customers and their representatives when becoming an employer. The life event being ‘I am a small business owner and I need an extra pair of hands’
We have engaged with customers and explored their pain points and potential opportunities for improvement and would now like to talk to agents to understand their perspective. We acknowledge that taking on a new pair of hands brings on new responsibility - not just legal but also responsibility for another's livelihood.
We are reaching out to representatives of employers who can help us gain further insight into their experience of taking on an employee, registering and operating payroll. The knowledge we gain is invaluable to understanding the real customer experience and develop the case of change.”
The team involved in this project are looking to arrange telephone interviews that will last no longer than one hour to be held at a time to be agreed on 21 or 22 February. We know from talking to many members at National Forums and other member events that you, as agents and payroll providers to new employers, have extensive experiences in this area. If you would be open to sharing 1 hour of your time to put forward the agent insight in this area your contributions will be incredibly valuable to this project.
To express your interest in this research please email the policy team marking your email for the attention of Samantha Mann, CIPP senior policy and research officer.