27 August 2025
Acas has launched a new five-year strategy to improve dispute resolution in workplaces across Britain. This comes after an Acas-commissioned poll found that 44% of workers knew of conflict within their organisations over the last three years.
The new strategy aims to:
- prevent more disputes before they arise by targeting industries and groups where conflict is most likely
- support employers to manage conflict well with clear guidance, tools and training offers
- equip workers and employers with the skills and confidence to resolve problems earlier, including doubling the number of SMEs Acas is equipping to manage conflict well
- harness technology and data more effectively to focus Acas’s efforts where they can have the greatest impact
- drive innovation in dispute resolution, maintaining Acas’s record settlement rates (70% for individual disputes and 90% for collective disputes) while exploring the use of AI and new digital services to make support faster and more accessible.
Research suggests that workplace conflict costs the UK economy £28.5 billion per year, resignations and dismissals making up the largest parts of this cost. Retention is therefore a primary concern for many businesses and employing the right people for your team is key.
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