Meet the team

Management team

  • Ken Pullar

    Chief executive officer ( CIPP )

    Ken Pullar is the CEO of The Chartered Institute of Payroll Professionals

    Before joining the Chartered Institute of Payroll Professionals (CIPP) as business operations director in February 2016 and becoming chief executive officer in September 2016 Ken was latterly with Capita as operations director responsible for payroll and HR shared centres in Bootle and Barnet primarily in the NHS and Local Government markets. 

    Ken's career track record includes global outsourcing director, head of BPO operations and various service director roles within the payroll and HR services industry with NGA HR, ADP and Rebus and over 30+ years’ experience in the industry.

    Ken built a successful reputation as the strategic head of operational delivery of BPO services, including establishing payroll and HR services in India and the Philippines.  In addition he implemented and ensured global compliance standards as well as quality dashboards across clients and centres.

    Prior to these management roles Ken worked for Shell, North Yorkshire County Council and Cambridgeshire County Council in various roles within payroll, starting initially as a payroll clerk and moving through various related roles into management positions. 

    Ken's association with what is now the CIPP began with initial membership of APSA (Association of Payroll and Superannuation Administrators way back in 1983), and then subsequently through the BPMA, IPBM and IPPM until elected as a non-executive director to the board of the Institute of Payroll Professionals (IPP) in 2004 and following re-election in November 2006 was appointed as vice chair of the IPP in 2007 and chair in 2008 and 2009.

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  • Elaine Gibson

    Education director ( CIPP )

    Elaine was appointed education director in September 2016 and has responsibility for delivering marketing and membership, Policy and Research, training, PCA, Scotland and online teams.

    Elaine Gibson has worked with the CIPP for close to 14 years both as a payroll trainer for CIPP Education and as a senior policy and research officer for the policy team before moving to the role of Associate director of professional education.

    Elaine is the CIPP programme leader for all professional courses covering a number of level 3 certificates and a Foundation Degree to Masters Level (MSc), undertaken via the CIPP in conjunction with our key partners including the University of Derby, Heart of Worcester College and the University of Worcester. In this role communication with both the students and the educational establishments is vital. Since achieving a teaching qualification 'Post Graduate Certificate in Professional Development' Elaine is also a fellow member of the Higher Education Academy supporting her role as both program lead and MSc tutor.

    Elaine has a varied payroll background spanning approximately 24 years, from running a payroll bureau for a small firm of accountants, to working for Ceridian Centrefile as a Payroll Executive in the Pay Centre in Leeds. Prior to her position with the CIPP she was the Payroll Specialist for Carlsberg Tetley.

    Elaine holds the MSc in Business and Payroll Management through Derby University.

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  • Stacey Graham

    Associate director of events and administration ( CIPP )

    Stacey has been with the Chartered Institute of Payroll Professionals (CIPP) since 2003 when she joined as training administrator. Stacey has various roles within the CIPP but as the associate director of events, she is primarily responsible for the planning, the coordination and the administration of all CIPP events including the flagship Annual Payroll and Pensions Conference and Excellence Awards ceremony.

    Her role within the CIPP includes responsibility for the day to day management of the training departments short course administration, diary management of the London training centre, booking the accommodation, meeting rooms and travel for all departments within CIPP and is deputy controller for compliance within the effective quality system ISO9001:2008.

    Stacey has had over 15 years’ experience in the events arena; working in the hotel industry and in a corporate venue sourcing agency on both a national and international scale.

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  • Vickie Graham

    Associate director of marketing ( CIPP )

    Vickie is passionate about raising the profile of payroll and pensions within the UK, and utilises all elements of the marketing mix in order to do this.

    Through her role as associate director of marketing and membership at the CIPP, Vickie is required to deliver presentations promoting the CIPP at various industry events, as well as through CIPPtv, available on YouTube.

    Vickie has been at the CIPP since 2003 when she joined as marketing administrator, through undertaking professional qualifications and Continuing Professional Development (CPD) Vickie has developed her career at the CIPP and is now the associate director of marketing and membership. In this role, Vickie is responsible for developing the marketing strategy and communications messaging to promote all of the CIPP’s products and services. Her role involves a great deal of environmental analysis and market research, all of which are enhanced through utilising social media platforms. In addition to this, Vickie has been instrumental in the development of the CIPP website, including the integration with the membership database and the new online CPD tool.

    Recently, Vickie has taken on responsibility for the membership department at the CIPP, this involves developing the membership communications, customer journey, recruitment and retention strategy.

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  • Helen Hargreaves

    Associate director of policy and membership ( CIPP )

    Before joining the policy and research team in April 2011, Helen worked for HMRC for 27 years.

    For many years she worked in HMRC’s accounts office at Shipley, collecting PAYE and Class 1 NIC and reimbursing statutory payments to small employers, before moving into human resources. An HR manager for four years, Helen also ran the payroll for the accounts office staff’s childcare scheme.

    In 2004 Helen transferred to the employer team in HMRC’s business customer unit, specialising in employer customer understanding, before supporting David Ellis, the senior civil servant responsible for employer engagement.

    Holding the MSc in Business and Payroll Management through Derby University, Helen’s responsibilities with the CIPP include managing the policy team and the CIPP’s Advisory Service.  She writes articles for the CIPP magazine as well as external publications, attending consultation forums with different government departments, conducting consultation surveys and submitting responses to the various bodies. She also presents at CIPP and external events keeping payroll practitioners in touch with the latest developments in payroll legislation.

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  • Dr Sue Smith

    Associate Director of Professional Education ( CIPP )

    Sue was appointed associate director of professional education in August 2017 and comes with both a strong commercial and academic background.

    Sue has over twenty years’ commercial experience built from practical managerial experience in the private sector, and development experience in the public, private and not-for-profit sectors. Having worked in many house-hold brand name organisations such as Accenture, Punch Retail, Tarmac, Stagecoach, and Granada, she joins the CIPP with a proven track record of success in operational management and learning and development positions. She has also ran her own private development company for 14 years.

    Sue has extensive experience in the Higher Education sector, having lectured at De Montfort University in Leicester and at the University of Derby. Having completed a Doctorate of Education in Business Coaching, she has continued to coach practitioners and business leaders both through the university and through her own private business. As a Senior Lecturer, Sue has taught and programme managed programmes from level 5 through to level 8, including the CIPP’s MSc in Business and Reward Management and the BA (Hons) in Applied Business and management. She is also a trained supervisor for doctoral students. Sue has authored a book, published a number of articles on business coaching in educational journals and presented papers at several conferences.

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Board of directors

  • Eira Hammond

    Chair ( CIPP )

    Having worked in and around the payroll and HR industry for over 25 years, Eira cites getting elected as board director back in 2008 as one of the proudest moments in her career.

    Over the years Eira worked as Payroll Manager and then for a Payroll/HR Software House for over 16 years and through varying roles within that organisation, gained wide knowledge and experience working with many different payroll teams across the UK and Ireland. In 2006 Eira joined what is now known as Mouchel, as Head of Payroll and HR Services where for 3 years she took the team in Lincoln through a period of significant growth, changing them from the traditional inward looking public sector team to a truly professional outsourcing organisation. A great personal achievement for Eira was being awarded the CIPP’s own ‘Payroll Manager of the Year’ in 2007.

    Eira set up her own consultancy company, Eira Consulting Limited in 2009 which allowed her the opportunity of working with a number of payroll and HR teams around the country, supporting, advising and guiding them to make improvements not only within their working practices but in their systems too.

    Although Eira enjoyed working for herself, an offer from one of the leading technology organisations proved a challenge too great to resist and Eira joined BT Global Services late in 2010 in their Local Government Outsourcing sector in a role helping to shape and transform HR and Payroll Shared Services, putting it’s people and customers at the heart of everything they do, not dissimilar to the aims and objectives of the CIPP.

    Eira regularly participate in meetings and discussions, writes articles for Professional Magazine and speaks at conferences and meetings, as well as continuing as a tutor for the Foundation Degree in Payroll Management which she has done for nearly 10 years.

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  • Jason Davenport

    Vice chair ( CIPP )

    Jason is a board director with the Chartered Institute of Payroll Professionals (CIPP). Within this role he speaks at a variety of conferences, supporting a variety of initiatives and representing the membership of the Institute.

    Jason joined Capita HR Services Division in October 2014. His current responsibility is to deliver Payroll, HR, Pensions, Expenses and Recruitment services to a variety of NHS Trusts from the Capita shared service centre for Health in Liverpool.

    Jason has spent the majority of his career in the BPO industry. In the last 20 years he has worked for Logica and NGA Human Resources, providing payroll, pensions and HR outsourced services to a variety of both Public and Private sector organisations.

    Jason is a board director with the Chartered Institute of Payroll Professionals (CIPP). Within this role he speaks at a variety of conferences, supporting a variety of initiatives and representing the membership of the Institute.

    Having held a number of management positions across the outsourcing industry, his experience has been in developing service centres to provide partner support to clients outsourcing initiatives. Jason has worked in Global, Design / Market / Sell teams, delivering services to those clients with a global and local footprint, using a blended on – near – off shore model to support service delivery wherever the client may have a requirement across the globe.

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  • Ros Hendren

    Board director ( CIPP )

    Ros has been a HR and payroll industry professional for more than 25 years. Having fellow status of both the CIPP and the CMI, as well as gaining individual chartered status with the CMI, she has proven experience within the strategic HR and payroll community, and in 2014 joined the CIPP board of trustees.

    Industry experience includes 12 years working in the HR and Payroll outsourcing industry, having previously worked for Ceridian, LogicaCMG, and NorthgateArinso in implementation, quality, consultancy, and strategic management roles. Additionally, Ros has extensive experience working for her own organisation Well Paid Consulting, as an interim manager and consultant, assisting in-house payroll departments in improving processes and performance, implementing new HR, payroll, and expense systems, and merging payroll services into HR shared service centres.

    Working with the CIPP for the last 12 years, Ros also tutors the Foundation Degree in Payroll Management, and the MSc in Payroll Management, and is a registered Payroll Assurance Scheme (PAS) assessor. An additional part of Ros’ role with the CIPP has recently included writing study material for the MSc in Business and Reward Management, and helping develop the Payroll Apprenticeship scheme.

    Ros holds a high profile within the HR and payroll industry, becoming a finalist in the Payroll World Awards 2004, and being awarded the IPP Payroll Employee of the Year in 2007.

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  • Paul Rains

    Board director ( CIPP )

    Paul has worked in the payroll industry since leaving school in 1974. Having spent 20 years at a senior operational level in payroll, he left the corporate world in 2007 to set up his own HR / Payroll consultancy business.

    His payroll experienced was initially gained in Local Government, where he joined APSA. He spent 20 years processing large local authority payrolls working his way up from Wages Clerk to Payroll Manager.

    In 1995 he left the public sector and moved to the private sector working briefly for Midland Software, moving onto The National Grid before joining the RAC as their Group Payroll Manager. In his later years at the RAC Paul moved away from operational management to focus on specific HR and Payroll projects and systems.

    He has also taken an active interest in payroll related software user groups, he chaired the Southern Midland Software User group, founded the Puma, Car plan P11D system user group and was a Director of Reunion and chair of the Peterborough Software PSE user group. He has also given presentations at the CIPP’s Annual Payroll Conferences, Softworld and the CIPD HR Software Show.

    Since running his own business Paul has under taken many HR transformation projects which include, payroll outsourcing / offshoring and UK / global payroll consolidation for a large variety of companies in various industry sectors and he has also been helping a software vendor design a new payroll system for the UK SME market.

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  • Karen Thomson

    Board director ( CIPP )

    Karen continues her support for the CIPP in addition to the Board position, as a payroll Foundation Degree tutor and an MSc lecturer. 

    Karen was responsible for the CIPP Policy team for 13 years and gave up this role to move back to the coal face.  Karen is now Director – Group Payroll Services at Armstrong Watson Accountants in Carlisle.  Before this Karen’s experience in payroll extends to local authorities and public sectors as well as pension experience with the Local Government Pension Scheme, Police and Fire schemes.  Karen continues her support for the CIPP in addition to the Board position, as a payroll Foundation Degree tutor and an MSc lecturer.  Karen is qualified to MSc level and has also recently attained a Post Graduate Certificate in Education (work base learning).  Karen is a Fellow member of both the CIPP and the Higher Education Academy.

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  • Ian Walters

    Board director ( CIPP )

    Ian has experienced many areas of the profession. Ian has worked for Ceridian throughout his career commencing as a junior and progressing to his current role of UK Operations Director.

    Having worked in a payroll environment his entire career, which is in excess of 31 years, Ian has experienced many areas of the profession. Ian has worked for Ceridian throughout his career commencing as a junior and progressing to his current role of UK Operations Director.

    Ian is a huge supporter of continual professional development, having successfully studied for both the CIPP Diploma and the MSc in Payroll Management. He continues to support learning, encouraging people to study and supporting students learning by being a tutor of the CIPP Diploma for the last fifteen years. He was elected as a board director of the Chartered Institute of Payroll Professionals and became the Chair of that body in 2011. An area of real interest is the study of Key Performance Indicators, what you should measure, why and how the measurement helps you to manage your business more effectively.

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  • Ian Whyteside

    Board director ( CIPP )

    Ian has previously been a non executive director of the IPPM and Uniuser Ltd, the now defunct user group for users of Peterborough Software products.

    After a short spell with the House of Fraser and four years with the Clydesdale Bank in his native Glasgow, Ian moved to Hampshire in 1977 where he joined local government and, very quickly, started his payroll career.

    After several moves he ended his local government career in 2001 having reached senior management level in a large council in the Thames Valley whereupon he started his own consultancy and training company, which he continues to run to this day, alongside an accounts and tax practice where he is the qualified tax partner.

    His involvement with payroll, from a professional point of view, goes back prior to the CIPP beginning with his payroll studies as a member of APSA, became a member of BPMA in the mid 1980’s and has stayed with it through all its transitions since.

    He was one of the first tutors and examiners of the management diploma when it began in the early 1990’s, assisted with the development of the foundation and was the London examination manager for many years. Since then he has continued to work with the Institute on each stage of its educational and training material development and is already working on new developments now.

    As part of a small team he helped to create Pay Advice, the first institute magazine, and created the first guidance booklet for students, StudentAdvice, an innovation which has only recently been revived.

    More recently he has helped the Institute work on its processes for the new PQP for sole traders and owner managed businesses and his outspoken views have been taken into account in other areas of the Institute’s activities.

    Currently he is Chief Examiner for payroll examinations with the AAT and has been involved in three reviews of the occupational standards for payroll administration, all of which has benefited the profession. In addition to this he advises the AAT on other matters, assisting them with payroll and other employment related issues in consultation with HMRC.

    He has been a speaker at many meetings and ran the IPPM Thames Valley region for some years.

    Ian is a fellow of the AAT and a member of the Association of Taxation Technicians.

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  • Cliff Vidgeon

    Board director ( CIPP )

    Cliff Vidgeon is the Director of Corporate Management at Aston University.

    Cliff Vidgeon is the Director of Corporate Management at Aston University. He is also a Director of JEC Training Ltd and is engaged as an adviser and negotiator on pensions issues by Universities UK. Cliff has for many years served in an advisory capacity to the Institute’s magazine and has represented the Institute on some pension’s related Government consultation bodies.

    His literary endeavours have included articles for the Institute’s magazine. The annual Compact Payroll Reference Book was Cliff’s concept, which he co-wrote and first published in 1999.

    Cliff’s main employment history has been entirely within the education sector and has been Payroll Manager (but not a particularly good one) a Pensions Manager (the jury is still out) a Director of Human Resources before his reincarnation as a Director of Corporate Management.

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  • Gordon Cresswell

    Advisor to the board and secretary ( CIPP )

    Currently an adviser to the CIPP Board, Gordon has served as Director since the start of the British Payroll Managers' Association until 2001 and then for a three year period to 2009. As adviser he takes on tasks as allocated and attends Board meeting and provides support to all initiatives.

    He grew up in rural Derbyshire in the UK’s North Midlands and achieved six GCE O Level passes against all the odds. Constantly in trouble for talking, it is no surprise that a large part of his career has involved communication skills in one form or another.

    His working life began at 16 at Derbyshire County Council where he quickly discovered that accountancy was not to be his chosen field although figure work has never presented any problem. His interest in people led him to move to Solihull in the West Midlands to further his local government career and he took up a position in the Payroll Office rising to Payroll Manager then assistant Director of Finance. It’s a period of life he remembers with fondness as it provided his first real taste of management and allowed him to make his mark within the trade union movement, firstly as a NALGO trade union representative and Chairman, then from the Authority’s side in handling the interface between the local authority and the various trades unions where payment and conditions were involved. This experience was invaluable in his development of people awareness.

    Gordon was a founder member of APSA the first payroll membership and representation organisation in the UK which serviced the public sector. Later he co-founded the organisation which is now the CIPP (Chartered Institute of Payroll Professionals) for the private sector which, some years later, made him an Honorary Fellow for his services to the payroll profession.

    During this period, at the age of 29 he undertook a part-time degree course at his own expense and achieved a BA (Hons) in Politics and Psychology, a period of life he found exacting (a wife and two small children featuring largely) but very rewarding.

    The latter part of his public sector career was with Solihull Metropolitan Borough where he established a Customer and Public relations Unit with the brief to steer the local authority’s 13,000 employees closer to members of the public. This period brought him in close and regular contact with the media and he developed a strategy for training officers and councillors in the skills of handling the media effectively via a series of simple steps and processes, skills he shares with a wider public in his media training.

    In 1988 Gordon set up in business, with a partner, a successfully the UK’s first payroll training company which has now been sold although he retains his international training interests in Johannesburg, South Africa.

    Gordon now undertakes payroll consultancy assignments and has recently been working with one of the UK’s leading payroll bureaux.

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  • Michelle Crook

    Past board director (deceased 10 November 2016) ( CIPP )

    Michelle was appointed as a board director of CIPP in 2008.

    Having started work on a YTS at Midland Bank, Michelle fell into Payroll in 1993 at Lloyds Bank, moving to Capita when the contract was outsourced in 1995. She went on to become team leader before moving to be Payroll Manager at The Pertemps Group in May 2000. Pertemps underwent a restructure in 2004, resulting in the formation of ESOS Limited, it was at this point the Michelle was appointed to the position of Payroll Director.

    Michelle was a great supporter of the CIPP, encouraging staff to study for the qualifications and ESOS is also accredited under the PQP scheme. Michelle held the CIPP Diploma and both the IOD Certificate and Diploma in Company Direction. She was appointed as a Non-Executive Director of CIPP in 2008.

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