Agents unable to log in to their online account
25 August 2016
HMRC has updated their PAYE service availability and issues web page with the following message:
Agents unable to log in to their online account
HM Revenue and Customs (HMRC) are aware that a small number of agents are currently unable to log in to their online account.
You may receive one of 3 messages.
Message 1
Sorry you can’t join the new tax agents service today, we are controlling how many people can join in a day and we have reached our limit, please try again any day from Monday to Friday. You can still use your usual HMRC online services.
Message 2
Sorry, you’re not eligible to join the new tax agents service.
Message 3
Not authorised.
HMRC are working to fix this issue by 27 August, but in the interim there is a workaround to allow agents to access their account.
If you are being affected by this issue, please contact the Online Services Helpdesk.