HMRC confirms important changes to the operation of the Alternative Dispute Resolution process

23 July 2020

HMRC has circulated an email to confirm that it has made two fundamental changes to the operation of the Alternative Dispute Resolution process.

Due to recent amendments to tribunal rules, at any stage of the process up to the date of the tribunal, HMRC can now consider Alternative Dispute Resolution applications.

The way in which mediations are carried out will also be changed, and HMRC will now offer telephone and video conferencing as a result of COVID-19. The method of working in the future will also be impacted by this, as there will inevitably come a point where face-to-face meetings will resume, but they will be just one of several options available to the mediator, and no longer simply routinely offered in every scenario.

The online application form for individuals with cases that they would like to be considered for Alternative Dispute Resolution can be found on GOV.UK.


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