07 February 2025
In December last year HM Revenue and Customs (HMRC) advised that as of the 23 December 2024, there would be industrial action that would effect Employer Helpline and Construction Industry Scheme (CIS) helplines.
It has now advised that the action will be extended to 14 March 2025. HMRC confirmed that there are robust plans in place to ensure that the delivery of critical services will continue.
When are HMRC Employer Services open during the industrial action?
HMRC Employer Services phonelines and webchat will be open 8am-6pm as usual but customers may experience longer wait times.
The lines affected are:
- Employer Helpline (EHL)
- Construction Industry Scheme (CIS) Helpline
While there are no expected impacts to any other services, customers are still advised to use HMRC digital services wherever possible.
How to get help with HMRC queries online
Some of the most popular queries that can be dealt with online include:
- Get a quick answer to queries using the digital assistant
- Check the status of your CIS refund in the ‘Where’s My Reply’ tool – only call us if the date has passed
- Check your balance in the Business Tax Account
For technical support with online services use the Online Services Helpdesk.
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