EPAYE: service availability and issues

25 February 2021

HMRC has updated the EPAYE: service availability and issues webpage with the following information, to reflect current issues with the Employment Allowance Status page, Repayment Interest credits not showing on monthly statements, and accrued interest not being visible or being shown incorrectly on account.

“Employment Allowance Status page

We are aware that for a very small number of users, the Employment Allowance status page is showing that you are not currently receiving Employment Allowance when you are. This issue does not stop you receiving Employment Allowance. Employment Allowance credits will show up on your monthly and annual statement.

If you are still unsure if you have claimed Employment Allowance for the current tax year, contact the employer helpline.

Repayment Interest Credits not showing on your monthly statement

We are aware that for a very small number of users that have Repayment Interest Credits, these credits are not showing on your monthly statement. Your monthly statement appears to still have an amount that has not yet been paid – often very small amounts like a few pence.

Repayment Interest Credits are given to employers when they have overpaid on their account and the account is in credit, the repayment interest rate is 0.5% from 29 September 2009. This sometime happens when a payment is made a few days before the due date.

If you are still having problems reconciling the position, contact the employer helpline.

Accrued interest is not visible or is incorrect on the account

We are aware that for a very small number of users, accrued interest may not be shown, or may show the incorrect amount on the account.

If you have this problem and want to know how much you need to pay, contact the employer helpline.”


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