20 December 2024
Industrial action will impact HMRC between 23 December to 14 February. Plans are in place to ensure delivery of critical services for customers.
HMRC Employer Services phone line and webchat will be open 8am-6pm as usual but customers may experience longer wait times.
The lines affected are:
- Employer Helpline (EHL)
- Construction Industry Scheme (CIS) Helpline
During this time opening hours and service levels will be under review, if there are any changes necessary, this will be communicated in advance. There are no expected impacts on other services.
Customers are encouraged to use the digital services rather than waiting on the phone to speak to agent. Some of the main topics customers call these helplines about, which they can do online are:
- get a quick answer to queries using the digital assistant
- Check the status of your CIS refund in the ‘Where’s My Reply’ tool - only call us if the date has passed
- Check your balance in the Business Tax Account
For technical support with online services use the Online Services Helpdesk.
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