15 February 2024

The CIPP sits on the Charter Stakeholder Group, and we want your help with our annual HMRC Charter survey.

Now is your chance to let HMRC hear your thoughts on how they act with regards to the Charter standards.

These standards are:

  • Getting things right
  • Making things easy
  • Being responsive
  • Treating you fairly
  • Being aware of your personal situation
  • Recognising that someone can represent you
  • Keeping your data secure 

Follow the link below to respond to the survey and have your voice heard.



The HMRC charter – your feedback needed

Professional Body representatives of the Charter Stakeholder Group (see here) have prepared a survey in order to obtain feedback on HMRC's performance against its Charter. The results will form a key part of the Group’s feedback on HMRC's performance against its Charter, which will be published in HMRC's Charter annual report. The survey should take no more than ten minutes to complete, and we welcome input from individuals, businesses and agents. The survey can be found here and will run until 8 March.

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