HMRC Performance update: April to June 2022

04 August 2022

Today (4 August 2022), Her Majesty’s Revenue and Customs (HMRC) has released a summary of its performance for quarter one of this tax year.

The performance update covers three main areas:

  • delivering customer service
  • tackling the debt balance
  • building a trusted, modern tax and customs department.

Some highlights from the corporate report include:

  • £731.1 billion in tax revenues generated in 2022-23
  • £30.8 billion additional tax by tackling avoidance, evasion and non-compliance
  • post on hand at HMRC is back to normal levels, clearing a backlog of 1.5 million items between October 2021 and April 2022
  • customer satisfaction levels remained above 80%
  • the economic impacts of coronavirus took the debt balance to a peak of £72 billion in 2020
  • the debt balance has reduced to $41.6 billion at the end of 2021-22
  • focus on meeting Charter standards
  • closer to making tax digital with all VAT-registered businesses mandated to file through compatible software from April 2022.

The data the report is drawn from is also available in spreadsheet format.

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