HMRC’s Annual Charter and Report

08 November 2021

Her Majesty’s Revenue and Customs (HMRC) has published its Charter Annual Report for 2020-21 and its Annual Report and Accounts for 2020-21.

The reports highlight the fact that HMRC has collected more than £608 billion in tax revenues over the course of the last financial year. This is 4.4% less than the previous year but has been achieved despite the economic impact of coronavirus. 

The Charter discusses the relationship between HMRC and those it interacts with, explaining the behaviours that are expected from each party. The Charter Annual report explores how HMRC has performed against the standards of the Charter, of which there are seven. This publication of the report covers the period from April 2020 to March 2021.

In addition to these reports, HMRC’s performance figures for July to September 2021 have also been published, showing that customer service levels on helplines and postal services are starting to stabilise, but that there is still work to be done to get back to the position observed prior to the pandemic. 


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