How do you think HMRC has performed against its Charter standards?

24 February 2022

Her Majesty’s Revenue and Customs’ (HMRC’s) Charter defines the service and standard of behaviour individuals should expect when interacting with HMRC.

An annual report is published which reviews HMRC’s performance against the Charter.

The CIPP is asking for the feedback of payroll professionals. We have constructed a survey, which only consists of two short questions to help us to relay your feedback on this topic. It will be considered when HMRC compiles the annual Charter report. 

The survey will be available to complete until midnight on 2 March 2022 and should take less than five minutes to complete. Don’t miss the opportunity to have your say!

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