08 October 2024
Following recent feedback from agents, HM Revenue and Customs (HMRC) is updating the services provided to agents with Self Assessment (SA) and PAYE queries from 7 October 2024.
Changes include:
- Having one combined helpline for agents with SA and/or PAYE queries
- Agents can discuss up to five customers per call or webchat
- A new webchat service – solely for agents, covering SA and PAYE
- New automated options when calling the Agent Dedicated Line (ADL) for progress-chasing SA repayments
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