Nest - improving the customer Journey
29 September 2020
There will be some disruption to the system over 3 and 4 October while updates are being made.
Some changes are to help improve customer journeys and others are to make Nest easier for employers, Nest Connectors (i.e. payroll bureau etc) and workers to use.
Below is an overview of the upcoming changes:
- Paper-based evidence to support a change to an employer’s organisation name will no longer be required
- The restricted time period within which to amend or correct employee details will be removed
- A ‘Payment due date’ column is being added to the home pages for Nest Connectors and employer delegates with consolidated accounts
- Logged in users will be able to more easily access web chat support to help managing contributions
- An updated member dashboard will help improve the member experience after login
- Changes are being made to the Nest website to create a single, navigable site experience between logged in areas, public areas and the help centre.
- Members will be able to get key updates about retirement claims and transfer requests via SMS
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