NEST User Groups – would you like to be a member?

04 March 2019

We know that many CIPP members use the NEST pension scheme either for their own employees or as an agent for their payroll clients. We have been in discussions with NEST about setting up user groups to enable CIPP members to have contact with NEST and to provide feedback.


Recognising that the experience of employers may be different from those using NEST as a payroll agent, the intention is to initially set up two user groups, though the purpose of each will be the same:


  • Provide feedback to NEST on the usability of their online systems

  • Discuss with NEST prospective changes to their systems

  • Seek information from NEST on how to use their system most effectively and agree how best to communicate that to other CIPP members

NEST is proposing to host the first user group session in their Canary Wharf offices but, whilst the first meeting will be in London the intention is that there should be quarterly meetings of the group which will, subject to the availability of suitable venues, be held in different parts of the UK.


If your organisation is a NEST user, or you engage with NEST on behalf of your clients, and you are interested in being a member of one of these user groups please contact policy titling your email ‘NEST user group’ and indicating whether you would like to be a member of the employer or the agent group.


The intention is that each user group should be made up of approximately 10 NEST user representatives and therefore if more than 10 volunteers apply to be members it may not be able to accept every request. It would, therefore, be helpful if you could set out in a few words why you want to be a member and what experience you will bring to the group.


Whilst these will be separate groups initially NEST will review in the future whether to have joint meetings and how they can work together.