Pay As You Earn (PAYE): service availability and issues

23 March 2021

HMRC has confirmed that it is aware of an issue relating to retrieving PAYE notices.

In some scenarios, when attempting to retrieve PAYE notices, an error message is appearing, which states:

‘Request failed. Reason unknown. Incident Reference XXXXX.’

HMRC is currently investigating the issue, and has apologised for any inconvenience that this may have caused.


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