Pensions Dashboard successfully tested for 15 million consumers

12 June 2018

Origo has successfully scale tested for the anticipated usage by 15 million active consumers finding their pensions via a Pensions Dashboard.

This target was identified through its industry research which estimated there could be 15 million consumers accessing and using their Pensions Dashboard.

A vital aspect of Origo's scalability testing has been to analyse the performance and stability of the 'find' process at high volume. With consumer consent this process orchestrates the calls to all providers who check if they have a matching policy for the consumer.

Kenneth May, Chief Architect at Origo says:

 “We have bench-marked our solution against example test scenarios and factors, including:

  • A 15 million user population
  • 80% of these users active on Pensions Dashboard(s) on a given day
  • Invoking an additional ‘find’ request every 30 days
  • 200 pension provider systems (or ‘end points’) in the ecosystem 

Averaged out over a day, this requires a throughput of just over 1,000 transactions per second to deal with incoming traffic from the Dashboard(s) and to collate responses from pension providers. 

We have tested at more than double this rate to ensure that we can cope with typical usage patterns which have significant peaks during the working day. Our test results give us confidence that we can reliably achieve, exceed and sustain the required throughput and provide a robust low-latency service.”


Anthony Rafferty, Managing Director, Origo adds:

“We are delighted with the progress we’re making on behalf of consumers. Our recent testing has proven that the solution scales. 

One of the main concerns of those responsible for delivery of this critical project is the sheer complexity in scaling up the central IT infrastructure to deal with this anticipated volume of consumers. It is vital that this is achieved securely, efficiently and at acceptable cost to Government and industry stakeholders. 

Our offering is underpinned by highly scalable world-class technology which orchestrates the finding of pensions securely. It also provides centralised authorisation services to enable dashboard access to the pensions which are found and includes advanced features such as Delegated Authority (access) for advisers, guidance bodies and other trusted parties. 

Working in collaboration with providers and industry bodies over the years, as well as the support from our strategic technology partners – MuleSoft and ForgeRock – has enabled us to deliver and successfully test the plumbing of the pensions dashboard. For us, the technology is ready for 15 million consumers.”


When Origo’s analysis was published in April, Parliamentary Under-Secretary of State for Pensions and Financial Inclusion, Guy Opperman, had committed to launching the Pensions Dashboard by the end of 2019, a deadline which Origo both supports and believes is achievable.