How do HMRC learn from complaints to improve services?

27 February 2019

Find out in HMRC’s webinar on 13 March where three key topics will be covered in relation to complaints handling within HMRC.


During the webinar HMRC will focus on three main topics:


  • Feedback from the last webinar – Agents use of a HMRC complaints iForm

  • Complaints handling process in HMRC

  • How HMRC use feedback from customer complaints, Adjudicator’s office and Parliamentary and Health Service Ombudsman to improve services for customers

Follow the link below to register for the webinar - there are a limited number of spaces, so save your place now.


Wednesday 13 March – midday to 1pm