21 June 2023

Many HM Revenue and Customs (HMRC) services will be unavailable from midday Friday 23 June until 9:00am on Monday 26 June 2023. This means some of HMRC’s helplines, webchats and online services will be unavailable or have limited functionality.

The downtime is to allow systems to be moved, in order to be cloud hosted.

Services unavailable are:

  • check your state pension
  • child benefit
  • claim a tax refund
  • class 2 national insurance
  • company car
  • employee expenses
  • help to save
  • marriage allowance
  • medical benefits
  • PAYE check your income tax service
  • pensions lifetime allowance
  • repayments
  • tax calculation
  • trusted helpers.

The Institute of Chartered Accountants in England and Wales (ICAEW) have also listed the below HMRC services to be unavailable during this period:

  • agent services account
  • childcare service
  • lifetime ISA
  • look up residency status for relief at source
  • MTD for income tax self-assessment
  • VAT registration
  • VAT submission
  • payrolling benefits
  • pension schemes.

ICAEW further informs that HMRC helpline staff will also be unable to access these services during the closure. This means that some helplines will be unavailable on the afternoon of Friday 23 June, including the Agent Dedicated Line, the National Insurance helpline and the PAYE helpline. For other helplines relating to tax for individuals, HMRC advisers may only be able to provide general advice.

Find out more, here.

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