Updates to the Conduct Regulations 2003: guidance for employment agencies and employment businesses

17 August 2020

The Conduct Regulations 2003: guidance for employment agencies and employment businesses has been updated to reflect the amendments made to regulations back in 2019.

The guidance pages, published by the Department for Business, Energy & Industrial Strategy (BEIS) and the Employment Agency Standards Inspectorate, detail how, from 6 April 2020, regulation 13A makes it a requirement for employers to provide agency workers with a ‘key information document’. The document must be provided prior to any agreements between the agency worker and the company being made. Templates and further information on this can be located on the Gov.UK pages.

The key information document should, in theory, be one of the first documents that an agency worker receives. It is not applicable to agency workers who had existing terms with an employment business prior to 6 April 2020, but they have the right to a key information document if, and when, they sign up with a new employment business after that date. From 6 April 2020, all agency workers, regardless of whether they are classed as employees or workers will have the right to both a written statement and a key information document.

It is hoped that the document will improve transparency of information for agency workers, with particular focus being placed on pay. Agency workers will now have further information around fees and any deductions that will have an impact on their final take home pay before they make any agreements with employment businesses. All relevant contractual information needs to be included in the document. It is not intended that the figures included in the document will detail exactly what an individual will earn when on assignment, but instead that they will demonstrate how a proposed rate of pay is impacted by fees and deductions made through the supply chain.


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