Contracts top concern in British workplaces

14 April 2015

A recent study reveals that over two out of five employers improve workplace policies after using the Acas Helpline.

New independent research has found that employment contracts are the biggest grey area for callers seeking advice from the Acas Helpline, closely followed by issues around dismissal, discipline and grievance.

The Acas Helpline (0300 123 1100) is a free confidential service for employers and employees that provides impartial advice on any workplace issue.

The study highlights that over two out of five (42%) of employers changed or improved existing workplace policies as a result of their call to Acas, providing a lasting impact on workplaces.

Other findings include:

  • 93 per cent of callers are satisfied with Acas Helpline
  • 96 per cent of callers would recommend to a friend or colleague
  • 89 per cent of callers found the information valuable
  • 87 per cent of callers agreed that their expert Helpline adviser had fully answered their enquiry.

The research also showed that of those callers who had used Acas' Helpline Online tool before calling the Helpline, two thirds (64 per cent) of them felt it had helped them prepare for the call. Helpline Online is a web-based question and answer service for employers and employees to compliment the Helpline telephone service.

For full details read the full Acas Helpline evaluation research report.