Let's think digital first, but not digitally exclusive

30 September 2019

Today, providing an excellent employee experience is just as vital to your organisation as customer experience is. And in our digital world, employees’ expectations are becoming more demanding. They want a social, mobile and consumer-style experience from their employers.

The demand for digital is increasing as Millennials and Gen Z enter the workforce and as older generations are moving online. Payroll has made progress in this area with over 60% of organisations offering a digital payslip (CIPP Future of Payroll Report).

However, with the pressure to present employee-facing documents digitally, some payroll teams are making the decision to only provide online access and removing printed documents entirely. Each payroll team and organisation is different so for some this could be the most effective and engaging way to deliver information to their employees. For others, a large percentage of their workforce will prefer to receive a printed copy. At Datagraphic, we encourage our clients to offer a multi-channel delivery and cater to the individual employee’s channel of choice.

It’s really important that as we focus our efforts on becoming more digital, we don’t want to exclude those who are unable to access information online or simply prefer to have paper copies of the important documents you send such as payslips, P60s or pension correspondence. You’ll see much better engagement with your communications if you give employees a choice.

So don’t stop thinking digital-first, just remember to consider those who might want or need print.  

If you're attending the CIPP Annual Conference and Exhibition this week, then Datagraphic's Glyn King will be exploring how you can use technology and automation tools to better deliver payslips in a format your employee wants to receive them – even if that is in print as well as online!

Catch Glyn's session on Thursday 3rd October at 1:30 pm – ‘Think multi-channel to achieve 100% automation of payslips’.