Improving the experience of verifying with certified companies

27 June 2016

Peter Gale, a user research specialist for GOV.UK Verify and identity assurance provides an update on their blog:

We recently completed the process of connecting certified companies to GOV.UK Verify under the new framework for certified companies. As a user researcher, my main focus in this process was how we ensure that these companies provide services that meet the needs of our users.

This presented some interesting challenges for us:

• How do we ensure quality, whilst still encouraging innovation and differentiation?
• How do we apply the principles of user centred design to a contractual framework for ensuring quality?

Read the full update here.