CJRS online portal updated so that claimants can now save a claim and return to it later

07 May 2020

Following user feedback in relation to the Coronavirus Job Retention Scheme (CJRS) online claim portal, HMRC has updated the service so that individuals making a claim can save it, and return to it at a later time or date.

Initially, the service timed out after 15 minutes of inactivity, with no option to save the claim, which meant that many users found that it disappeared before they had the opportunity to complete it in full. This feedback was particularly widespread amongst employers or agents who had to claim manually through the portal, where they had less than 100 furloughed members of staff, each of whom would have to be entered manually on screen. It was less of an issue for claimants with 100 or more furloughed staff, who could import the information using a file upload.

HMRC has confirmed that it is reviewing 100 as the minimum threshold before which claimants can submit claims via upload, as it recognises how time consuming the process can be. If there are any further updates, we will notify members via News Online.


The information in this article is accurate at the time of publication. For all the latest information, news and resources on how the COVID-19 pandemic is affecting payroll professions, visit our Coronavirus hub.