Pension advisory services launch joint webchat

30 November 2017

The Pensions Advisory Service (TPAS) and Money Advice Service (MAS) have launched an integrated webchat service which will ensure customers are connected to the most appropriate webchat platform for information on the specific topic they need to discuss.

Since January 2016, TPAS and MAS have been working together to ensure telephone helpline callers with pension queries are connected to TPAS and those with wider financial questions have their calls answered by MAS.

Following on from the success of this joint working initiative, they have now extended cooperation to cover live webchat services on their respective consumer facing websites, MAS and TPAS.

The new Integrated Webchat Service is available from 9am-6:20pm Monday to Friday and from 7pm-9pm on Tuesday evenings.