Changes to HMRC helpline opening hours

12 October 2020

Since the onset of the outbreak of coronavirus, HMRC has reduced its phone helpline operating hours, to 8am-4pm. It was hoped that these opening hours would give HMRC customers the help they needed at times that were most convenient for them.

The majority of helplines will now see their opening hours extended to 8am – 6pm, as a result of HMRC monitoring the times that people were using the services most frequently. The hours that the webchat function is available for will also be changing. The service will no longer be available after 8pm, or on Sundays, so that more advisers can be made available during the times when HMRC customers need them the most.

This applies to the majority of service lines, but not all. Details on which helplines are available and their associated opening hours can be located on GOV.UK.


The information in this article is accurate at the time of publication. For all the latest information, news and resources on how the COVID-19 pandemic is affecting payroll professions, visit our Coronavirus hub.